Business Process Analyst, Multiple positions

Background Information – UNOPS 

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Digital Transformation Programme

The UNOPS digital transformation programme commenced in 2023, working in close partnership with the Chief Information Officer and field office managers and directors to define the Digital vision for UNOPS and develop appropriate and sustainable solutions that meet UNOPS needs, especially within field operations.  

The programme oversees a variety of digital transformation initiatives led across the organization, to coordinate deliverables and benefits realization.

A programme team is now being established to provide business driven leadership for and support to UNOPS digital/business transformation. This requires a deep understanding of the business, both at the strategic as well as the operational levels; as well as a consultative and facilitative approach, to process re-engineering, development of interfaces and reporting. 

The Digital Transformation programme is expected to last three (3) years.

Role of the Business Process Analyst 

The Business Process Analyst is responsible for collaborating with the relevant functions across the organization, to understand the core business need and to coordinate and monitor the development work.  

The role supports the organization by producing process flow designs, in close collaboration with the relevant business functions that may be impacted by the change in the  process

It will also ensure that any products delivered address the business needs,  and results in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services on time and within resources.

The role will report to the Process Advisor once recruited, however the Change Management Advisor will provide interim supervision and guidance until the team is in place.

• Master’s Degree, preferably in Finance, Accounting, Business Administration, Computer Science or other relevant discipline is required.
• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of Master’s degree.

• A minimum 2 years of experience required in business process review is required.
• Experience working with end-user clients and business-area process leaders of business functions to develop requirements for new and enhanced functionality is required.
• Experience in translating business issues into technology solutions is required.
• Demonstrated experience in developing training materials for enterprise systems is an asset
• Experience in quality assurance and functional documentation is an asset.

• Full working knowledge of English is essential.
• Knowledge of another official UNOPS language is an asset.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.