1. Support the
rendering of the services in compliance with the contractual agreements:
Assist in determination of operational
feasibility of changes by evaluating analysis, problem definition,
requirements, solution development, and proposed solutions;
Document and demonstrate changes and
solutions by developing documentation, flowcharts, layouts, diagrams, charts,
code comments and clear code;
Review and asses existing field mission
applications within the internal certification process;
Support and participate in the implementations
of new systems, including data migration;
2. Follow the
established operating procedures in support of the goals:
Accomplish engineering and organization
mission by completing related results as needed;
Protect operations by keeping information
confidential;
Develop training materials, operating and user
manuals;
3. Liaise with
other functions, teams and offices
Work closely with different teams,
developers, tester and end users to ensure technical compatibility and user
satisfaction;
Participate in the support of software
solutions by studying information needs, conferring with users, studying
systems flow, data usage, and work processes, investigating problem areas,
following the software development lifecycle;
Provide information by collecting, analyzing,
and summarizing development and service issues;
Assist with regular reporting on development
activities and related statistics;
4. Take active
part in the definition and evolution of practices and procedures:
Improve operations by conducting analysis and
recommending changes in policies and procedures;
Keep abreast of new technologies and
developments in the field and determine potential impacts on the quality
management of the systems;
Other duties and responsibilities express and
implied which arise from the nature and character of the post within the
Organization.