ICT Intern

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

Background Information – Cambodia

UNOPS established its Cambodia Office (KHOC) in early 2013 which oversees a diverse set of projects/programs that includes a multi-donor funded project to support the Extraordinary Chambers in the Courts of Cambodia (ECCC) known as the Khmer Rouge Tribunal, the Malaria Programs funded by the Global Fund to fight AIDS, Tuberculosis and Malaria (GFATM), the Regional Ardemisinin Initiative (RAI), advisory services to the Ministry of Agriculture, Forestry and Fisheries, Governance related projects funded by the EU as well as nutrition related initiatives.

UNOPS KHOC is also overseeing business activities and providing support and services to UNOPS operations in other countries, especially within the Mekong Region and the Philippines.

UNOPS KHOC is in the process of expanding its area of engagement in cooperation with its development partners, focusing mainly on a portfolio comprised of projects and programs in the infrastructure, governance, procurement, justice and agricultural sector and subsequently is looking for qualified and committed experts. 

This is local internship, so only Cambodian national is eligible to apply.

Under the direct supervision of the ICT/Asset Management Officer, the intern will be responsible for:


1.    Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:

• Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
• Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.

2.   Supports ICT administration, focusing on achievement of the following results:

• Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
• Performance of maintenance and minor repairs on hardware equipment

3.    Provides support to network administration, focusing on achievement of the following results:

• Management, maintenance and monitoring of the continuous operation of critical components of the system servers – i.e. file, application, print and video conferencing equipment.
• Operation and maintenance of the office Local Area Network (LAN) and Wide Area Network (WAN) systems.
• Installation of hardware, network connections and cables.

• Troubleshooting of hardware/software problems

4.    Ensures efficient and functioning telecommunications system, focusing on achievement of the following results:

• Proactive maintenance on telecom system to avoid disruption of service;
• Performance of minor repairs on hardware equipment, as required;
• Receipt, testing and installation of telecommunications hardware

5.    Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

• Support on hardware familiarization and maintenance, software applications, file management/maintenance and LAN/WAN systems.
• Assistance to users for LAN and Desktop access.
• Support on standard software applications – i.e. MS Office, email, etc.  

Skills

• Network Administration
• Client/Support Services
• MS Office
• Hardware Installation
• Help Desk
• Operating Systems

UNOPS Core Values/Competencies

• Integrity
• Professionalism
• Respect for Diversity
• Commitment to continuous Learning
• Accountability
• Planning and Organizing
• Results orientation
• Communications skills:
• Teamwork skills
• Client orientation
• Creativity and innovation
• Technological awareness

Functional Competencies

Knowledge Management and Learning

• Shares knowledge and experience
• Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills

Development and Operational Effectiveness

• Ability to perform a variety of specialized ICT  tasks
• Knowledge of UNOPS ICT rules and regulations and protocols
• Good knowledge of electronic messaging systems, Windows NT, MS Office Suite and of LAN/WAN concepts.
• Good working knowledge of hardware/software, Microsoft Active Directory, Exchange 2003, Windows 2012R2 , Windows 7/10, Office 2010 and/or later versions

Leadership and Self-Management

• Focuses on result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude

• Remains calm, in control and good humored even under pressure
• Keen sense of ethics and integrity in dealing with clients and service providers.
• Meets timeline for delivery of products and services to clients

• Results-based and client services oriented

Intermediate level in written and oral English required.