Creativity: Actively
seeks to improve programmes or services; Offers new and dif...
Creativity: Actively
seeks to improve programmes or services; Offers new and different options
to solve problems or meet client needs; Promotes and persuades others to
consider new ideas; Takes calculated risks on new and unusual ideas; thinks
""outside the box"; Takes an interest in new ideas and new ways of doing things;
Is not bound by current thinking or traditional approaches.
Commitment
to Continuous Learning: Keeps abreast of new developments in own occupation/profession; Actively
seeks to develop oneself professionally and personally; Contributes to the
learning of colleagues and subordinates; Shows willingness to learn from
others; Seeks feedback to learn and improve.
Planning
and Organizing: Develops
clear goals that are consistent with agreed strategies; Identifies priority activities
and assignments; adjusts priorities as required; Allocates appropriate amount
of time and resources for completing work; Foresees risks and allows for
contingencies when planning; Monitors and adjusts plans and actions as
necessary; Uses time efficiently.
Communication:
Speaks and
writes clearly and effectively; Listens to others, correctly interprets
messages from others and responds appropriately; Asks questions to
clarify, and exhibits interest in having two-way communication; Tailors
language, tone, style and format to match the audience; Demonstrates openness
in sharing information and keeping people informed.
Teamwork:
Works
collaboratively with colleagues to achieve organisational goals; Solicits input
by genuinely valuing others’ ideas and expertise; is willing to learn
from others; Places team agenda before personal agenda; Supports and acts in
accordance with final group decisions, even when such decisions may not
entirely reflect own position; Shares credit for team accomplishments and
accepts joint responsibility for team shortcomings.
Client
Orientation:
Considers all those to whom services are provided to be “clients ” and
seeks to see things from clients’ point of view; Establishes and
maintains productive partnerships with clients by gaining their trust and
respect; Identifies clients’ needs and matches them to appropriate solutions;
Monitors ongoing developments inside and outside the clients’ environment to
keep informed and anticipate problems; Keeps clients informed of progress or
setbacks in projects; Meets timeline for delivery of products or services to
client.
Accountability:
Takes
ownership of all responsibilities and honors commitments; Delivers outputs for
which one has responsibility within prescribed time, cost and quality
standards; Operates in compliance with organizational regulations and rules;
Supports subordinates, provides oversight and takes responsibility for
delegated assignments; Takes personal responsibility for his/her own shortcomings
and those of the work unit, where applicable.