IT Support Officer

Partner The Global Fund

Job categories IT

Vacancy code VA/2017/B5316/12361

Department/office AFR, GHMCO, Nigeria

Duty station Abuja, Nigeria

Contract type Local ICA Support

Contract level LICA-5

Duration 6 Months with possibility of extension

Application period 22-May-2017 to 05-Jun-2017

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy has been cancelled.

Apply

Expand all [+]

Background Information - Job-specific

The Global Fund is a 21st-century organization designed to accelerate the end of AIDS, Tuberculosis and Malaria as epidemics. As a partnership between governments, civil society, the private sector and people affected by the diseases, the Global Fund mobilizes and invests nearly US$4 billion a year to support programs run by local experts in more than 140 countries. By challenging barriers and embracing innovative approaches, we are working together to better serve people affected by the diseases. In close collaboration with the Federal government of Nigeria (FGoN) through the Nigerian Federal Ministry of Health's National Products Supply Chain Management Programme (NPSCMP), we are embarking on an ambitious and innovative approach to the challenges across Nigeria's supply chain. To achieve this objective in its continuous efforts collaborating with Donors/Partners, the National Supply Chain Integration Project (NSCIP) was created in 2014 as a transitory mechanism to full Government ownership after a three year implementation The goal of NSCIP is to improve on the effectiveness and efficiency of the national supply chain by removing duplications while promoting synergy; strengthening collaboration through mutual participation in planning, implementation, monitoring and evaluation; skill transfer through improved local content participation in project execution which would in turn prevent stock outs of health products in store/facilities, minimise wastages and effectively run the entire system.

Functional Responsibilities

The IT technical support officer would be mainly responsible for the smooth runn...

The IT technical support officer would be mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. He/She would ensure hitch-free operations of all the information technologies deployed for the Nigeria Supply Chain Integration Projects.

Key Responsibilities
Among other things he/she would be responsible for:

• Provide technical support to meetings, video conference calls, internet and intranet connectivity issues
• Maintain and manage PMO websites, updates, emails and support the NSCIP data hub
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Assist to design all global content management strategies.
• Prepare information architecture according to industry best practices.
• Develop all hierarchies and assist to provide all logical content and coordinate with cross functional department to facilitate workflow.
• Review all electronic resources and provide support to all databases in coordination with the different supply chain levels.
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Carry out any other task as may be assigned by the PM

Education/Experience/Language requirements

Education • Bachelor degree in information technology, computer, informatio...

Competencies

...

Functional competencies

• Strong problem solving and analytical skills, as well as system troublesh...

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peac...

Contract type, level and duration

Contract type: Local ICA Support Contract level: LICA 5 Contract duration: 6 Mon...

Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications ...

This vacancy has been cancelled.

Apply

APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.