IT Systems Engineer

Under the overall supervision of UNOPS DFS Global Programme Manager, the incumbent will work under Chief, Platform Support Unit or a designated officer and responsible for providing support on Umoja Access Layer.

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Systems Assistants.)

-           Service delivery coordination:

• Coordinate and prioritize the Access Layer team activities
• Plan maintenance activities and ensure that they are performed accordingly
• Perform capacity management for the access layer environment
• Coordinate implementation/upgrade initiatives
• Ensure that the needed reports are produced
• Ensure that documentation is updated and accurate
• Manage team members availability during duty hours

-           Access Layer Administration:

• Install, configure and maintain XenApp supporting infrastructure
• Install, configure and maintain the XenApp farm.
• Install, configure and maintain Citrix licensing service.
• Obtain and load licensing files into Citrix licensing service.
• Install, configure and maintain Remote Desktop Licensing server.
• Maintain and patch the virtual disks for XenApp servers
• Initial configuration and publishing of applications.
• Reconfiguration of existing applications.
• Assignment of applications to user accounts.
• Monitor the amount of storage space allocated to web and database server and ensure enough space is available to create or extend databases.
• Configure event monitoring with Edgesight.

-           NetScaler Administration:

• Install, configure and Maintain NetScalers
• Configure Load balancing, content switching, etc.
• Perform periodic High Availability tests
• Initiate request for public and private IP, SSL certificates and firewall rules.
• Configure monitoring for the Netscalers

-           Operations:

• Elaborate and review procedures for T1 and T2 operations and support.
• Liaise with support vendors
• Provide advice to clients regarding UNGSC standards and workflow processes
• Perform other duties as required

Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of Netscaler and Xenapp administration and ability to use these skills to develop solutions. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets time line for delivery of products or services to clients.

Planning& Organizing:  Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education:

High school diploma or equivalent is required. Achievement of Engineering or Bachelor level degree is desirable.

Work Experience

Required:

-          At least 6 years of experience in systems administration and maintenance.

-          At least 1 year of Netscaler or Xenapp administration are required.

-          Experience in coordinating team members to accomplish given task is required.

Desirable:

-          Certification in Netscaler or XenApp is desirable.

-          VMware Certified Professional (VCP-DCV) certification is desirable.

Languages

Fluency in English (both oral and written) is required; knowledge of another UN official language is desirable.

• Please note that the closing date is midnight Copenhagen time.
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

 ECR strategy is to:

• Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
• Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
• Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services