Social Media Analyst

The Water Supply and Sanitation Collaborative Council (WSSCC) was established in 1990 and mandated by name in United Nations General Assembly resolution A/RES/45/181.The WSSCC Secretariat is hosted by the United Nations Office for Project Services (UNOPS) and aims to accelerate the achievement of sustainable sanitation, hygiene and water services for all people, with special attention to the unserved poor, by enhancing collaboration and coordination of all sector stakeholders. The WSSCC Secretariat is located in Geneva, Switzerland. More information on WSSCC can be found on the website at www.wsscc.org. 

Reporting to the Communications Manager, the Social Media Analyst coordinates WSSCC’s presence on Social Media proposing designs and implementing global social media campaigns and advising the Communications Manager and other partnerships, outreach and programme teams on social media opportunities to advance the message of the Council.  Utilizing the unique reach of digital communication platforms, the Social Media Analyst helps amplify the local experience and successes of the Council’s work to a global audience while connecting local efforts to the global dialogue.  The content generated for the Council’s social media presence is also selectively curated for targeted print publication material in support of specific communication strategies and outcomes directed by the Communications Manager.

• Under the guidance of the Communications Manager and with inputs from partnership, membership and programme teams, propose and implement a social media strategy and work plan.

• Initial development and effective implementation of global and local social media campaigns for special events and topics, especially around WSSCC’s contribution to SDG 6.2.

• Expand WSSCC’s global online platform, oversee online accounts and corporate platforms, including active engagement with all audiences including national counterparts, donors, membership and organizational partners creating a dialogue that realizes WSSCCs local-to-global and global-to-local principle.

• Coordinate social media around corporate events, including drafting of an outreach plan, live tweeting and online engagement with participants.

• In collaboration with membership and outreach teams, support their efforts to build new audiences that can raise awareness of WSSCC’s work and mobilize funds.

• Collect and analyze social media metrics to gauge reach, engagement and other performance measures for social media posts, accounts and campaigns, helping to inform Communications Officer prepare communication strategy.

• Under the guidance of the communicatgions Officer and other subject matter owners, curate content for specific, targeted hard copy publications in support of the overall communications strategy; collaborate with external media contractors for quality, design and production of materials. 

• Monitor corporate platforms including Twitter, Facebook, Instagram and LinkedIn.

• Provide technical guidance and train WSSCC staff worldwide on best practices around using social media for outreach and advocacy, including photo gathering and editing, graphic creation and presentation.

• Develop and maintain close working relationships with regional programme teams and national counterparts to ensure relevance of content.

• Develop peer relationships with social media specialists in other UN and development agencies to leverage and partner with collaborator online communications to expand WSSCCs presence.

• Master’s degree in Communications, International Relations/Public Affairs, Journalism, Media Arts, Marketing, Political Science or other related disciplines is required.

• A bachelor’s degree and two additional years relevant experience may be considered in lieu of the Master's degree.

• Two years with master's degree or four years with bachelor's degree of relevant experience in the area of social media management or communications or related fields is required.
• Experience with WordPress is an advantage.

• Demonstrated ability to learn and master new knowledge, information in substantive content areas and in relationships with colleagues.
• Ability to adopt to changing technologies and the changes in the social media environment.
• Ability to promote innovative ideas and changes in a proactive manner.
• Strong client orientation, planning and organization skills necessary.
• Keen attention to detail, able to prioritize and process large volumes of work.
• Good interpersonal and communication skills.
• Good organizational skills and sound judgment.
• Adapt at working in a team environment but must be able to show initiative and ability to work independently.

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.