IT Systems Associate

*** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE ITALIAN NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN ITALY  ARE ELIGIBLE FOR CONSIDERATION *** 

The United Nations Department of Field Support, Information and Communications Technology Division (UN DFSICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.

UNOPS has been requested to assist in the implementation of this activity.

Under the overall supervision of UNOPS DFS Global Programme Manager, the incumbent will work under the Chief, Platform Support Unit or a designated officer and will be responsible for providing support on Umoja Access Layer.

Within delegated authority, the IT Systems Associate will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all IT Systems Associate.)

Service delivery coordination:

• Coordinate and prioritize the Access Layer team activities.
• Plan maintenance activities and ensure that they are performed accordingly.
• Perform capacity management for the access layer environment.
• Coordinate implementation/upgrade initiatives.
• Ensure that the needed reports are produced.
• Ensure that documentation is updated and accurate.
• Manage team members availability during duty hours.

Access Layer Administration:

• Install, configure and maintain XenApp supporting infrastructure.
• Install, configure and maintain the XenApp farm.
• Install, configure and maintain Citrix licensing service.
• Obtain and load licensing files into Citrix licensing service.
• Install, configure and maintain Remote Desktop Licensing server.
• Maintain and patch the virtual disks for XenApp servers.
• Initial configuration and publishing of applications.
• Reconfiguration of existing applications.
• Assignment of applications to user accounts.
• Monitor the amount of storage space allocated to web and database server and ensure enough space is available to create or extend databases.
• Configure event monitoring with Citrix Edgesight/Director.

Operations:

• Elaborate and review procedures for T1 and T2 operations and support.
• Liaise with support vendors.
• Provide advice to clients regarding UNGSC standards and workflow processes.
• This position includes duty officer responsibilities according to internal schedule. 
• Perform other duties as required

• High school diploma or equivalent is required. Achievement of Engineering or Bachelor level degree is desirable.

Required:

•           At least 6 years of experience in systems administration and maintenance.

•           Experience in coordinating team members to accomplish given task is required.

•           Experience in drafting technical documents.
•           Ability to grasp complex concepts, logical and analytical approach to solving problems.



Desirable:



•           At least 1 year of Netscaler or Xenapp administration is desirable.

•           Brokering and administering enterprise scale hybrid cloud (Azure and/or AWS) is an asset.

•           ITIL Foundation certification.is desirable.

•           PRINCE2 Foundation certification is desirable.

•           Certification in Netscaler or XenApp is desirable.

•           VMware Certified Professional (VCP-DCV) certification is desirable.

•           AWS or Azure cloud related certifications are desirable.

•           ITIL intermediate level certification is an advantage.

• Fluency  in  written  and oral   English   is  required. Knowledge  of  another United  Nations  official language is an advantage.

Contract type: ICA
Contract level: Local ICA Support
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it.  By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.