Training Specialist, Multiple positions

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

The United Nations Department of Operational Support, Office of Supply Chain Management, Logistics Division (UN DOS/OSCM/LD) is responsible for implementing Supply Chain Management in support of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs). 

The United Nations Department of Operational Support provides dedicated support to international peace operations, including to UN peacekeeping, special political and other field missions. Through its four divisions, it supports the requirements of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

LD plays an integral role in the global operations of the field missions. It is one of the fundamental infrastructure components that support the substantive work and the delivery of peacekeeping and special political missions’ mandates. Efficient and reliable logistics support is a core strategic, operational and tactical pillar of field missions and the United Nations at large. Therefore, ensuring that a robust and fault-tolerant supply chain infrastructure is in place to sustain operations is a necessary and permanent consideration.

The division is currently implementing an ‘end-to-end’ integrated supply chain management with a view to achieving DOS vision of a well-managed and agile supply chain to support United Nations field missions with effectiveness and efficiency. The overall supply chain management process starts and ends with clients-development and management of consolidated demand/requirements of all clients and fulfillment of client’s requirements through strategic sourcing and delivery. The process is enabled by a robust performance management framework and supported by solution such as Umoja.

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates.

Umoja, which means "unity" in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peacekeeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff.

In February 2015, LD (previously LSD) was designated as Umoja process owner for logistics. As logistics process owner, LD led Phase 1 of the supply chain management deployment of Umoja Extension 2, also known as the Galileo Decommissioning Project that successfully completed the deployment of Umoja supply chain solution to peacekeeping and special political missions in September 2017, replacing the Galileo system.  The project was implemented through a dedicated project team within LD.  Since January 2017, that project team was merged with DOS IPSAS-Umoja team along with responsibility for coordinating an expanded portfolio of Umoja deployments.  Known as the DOS Umoja Coordination Office, the team is responsible for deploying multiple project streams to peacekeeping and special political missions, including: UE2–Supply Chain Management (UE2-SCM) stream that include: demand planning, supply network planning, transport management, track and trace and material master transformation; the Strategic Planning and Performance Management stream (covering budget formulation and relationships with donors and implementing partners; conference and events management, force management and planning

UNOPS has been requested to assist in the implementation of this activity for DOS/OSCM/LD Umoja Coordination Service.

Under the direct supervision of the Senior Training Officer, the Training Specialist will perform the following duties:

 
1. Support the Senior Training Officer in the overall coordination and delivery of  various training services provided by the training team, including planning, preparation, and delivery of the courses and seminars

2. Monitor performance of the planned courses and their completion rates, while ensuring the participant satisfaction and availability of relevant training material for the courses  

3. Conduct orientation briefings, training sessions and online training delivery. Provide functional and substantive support post training or project deployment. 

4. Participate in user groups outreach programme by actively collaborating with Super users to bring about business transformation through training, mentoring and coaching. 

5. Develop, review and validate training curriculum, the compendium of training materials and ensure that the information therein meets training objectives and needs of the end users. 

6. Develop content for training and training delivery on various modules of enterprise resource management. Build engaging, impactful and easy to absorb training and instructional materials; provide direction on usability, content validity and training delivery. 

7. Consult and collaborate with Training officers, Business Partners, Subject Matter Experts, and project teams to create effective learning mediums including but not limited to prototypes, assessments, and other media. 

8. Determine instructional media appropriate to learning strategies and learner resources; perform needs analysis, audience analysis and technical analysis; provide creative approaches to program design and explore and recommend ideas that broaden and enrich the coursework. 

9. Support the efforts of training project teams from inception to completion; perform Project Management tasks; manage multiple projects; organize and prioritize work and drive task completion. 

10. Researches current industry best practices in training technologies and techniques, as well as research, test, and recommend tools and activities to build organizational capacity. 

11. The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN and that of UNOPS. 

12. Performs other related duties as required.

Education

Advanced university degree (Master’s degree or equivalent) in one of the following disciplines: computer science, information technology, business administration, social sciences, or business related area such as finance, procurement, logistics or education. A first level university degree with relevant experience maybe accepted in lieu of advanced degree. 

 Experience

A minimum of five (5) years of professional experience in delivering in-person or remote training programs for globally dispersed organizations, developing and executing learning needs assessments, authoring content for training delivery, developing presentations for senior management and providing subject matter expertise on enterprise resource planning functions or related area is required.

Knowledge of any of the following content authoring tools: Lectora Inspire, Adobe Captivate, Articulate Studio, Articulate Storyline, Camtasia, SnagIt, and Adobe Master Suite/Creative Cloud applications such as Fireworks, Photoshop, Illustrator, Flash, Premier Pro, After Effects, Audition is desirable

Knowledge of HTML5 and mobile learning is desirable

Knowledge of LMS systems and creating AICC/SCORM compliant content that functions within an LMS is desirable

Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom interactions, custom graphics, etc. is desirable

 Excellent communication and interpersonal skills

Language

Fluency in written and spoken English is required. Fluency in one or more official UN languages is desirable.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.