UNOPS Hub in Amman
The UNOPS Hub in Amman implements projects in Jordan, Lebanon, Iraq,
Syria, Turkey, and Yemen, in partnership with bilateral donors, national
governments, and other UN agencies. With an established presence across
the region, the office runs operations including large-scale procurement,
project development, and technical management, and provides financial, human
resources, and infrastructure-related services. The functional objective of
UNOPS Hub in Amman is to deliver its projects in an efficient and effective
manner and in line with the principles, rules and regulations of UNOPS, in
order to support the response to the current needs and national priorities in
the region.
The incumbent is responsible to abide by security policies,
administrative instructions, plans and procedures of the UN Security Management
System and that of UNOPS.
UNOPS is committed to achieving a fully diverse workforce.
Background Information – Job
Specific
The Iraq Information Center (IIC) was launched
in 2015 following an inter-agency assessment into the information and
communication needs of displaced populations in Iraq. Responding to one of the
most complex humanitarian crises in the world, the Humanitarian Country Team
agreed to the establishment of an inter-agency accountability mechanism that
allows affected populations to directly influence the evolution of humanitarian
response in Iraq.
The IIC is
implemented by UNOPS and is funded by a range of partners. Since its launch,
the IIC has handled more than 400,000 calls, giving information to almost 2.5 million
individuals. The IIC’s primary objective is to promote two-way communication
between affected populations to:
- Empower communities through the provision of accessible and timely
information on how to access humanitarian services and resources required
to improve their situation;
- Help ensure efficient and effective coordination of humanitarian
actors operating in Iraq by collecting and circulating information about
the urgent needs and priorities of affected populations, as well as the
information gaps between them and delivering actors;
- Support an environment of transparency and accountability by
establishing an easy-to-access and safe mechanism through which critical
feedback and complaints can be submitted and referred to humanitarian
actors to influence humanitarian programming and shape advocacy.
Purpose and Scope of Assignment
UNOPS is seeking Community Engagement Senior Assistant
(CEA) to implement field-level outreach to both affected populations and
humanitarian partners. The CEA will conduct community and partner outreach in
South and Central Iraq through activities such as focus group discussions and
trainings. Outreach activities, which targets at IDPs, returnees, refugees and
asylum seekers; and the members of the host community, will include a special
focus on communicating with vulnerable members of society, including women, children,
the disabled and the elderly. This will lead to increased awareness of the call
centre among beneficiaries, greater community feedback on the effectiveness of
call centre's operations, and greater partner feedback on their ability to
follow up on feedback and referrals.
The incumbent will report to the Community Engagement
Associate, who reports to the Communications
and Reporting Officer.