Call Centre Operator (Roster), Multiple positions

Job categories Communications
Vacancy code VA/2020/B5312/20805
Department/office AFR, ETMCO, Sudan
Duty station Khartoum, Sudan
Contract type Local ICA Support
Contract level LICA-5
Duration ongoing
Application period 29-Nov-2020 to 31-Jan-2021


Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.


This vacancy is closed.
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Sudan is in the grip of a humanitarian crisis fueled by years of economic sanctions, chronic underdevelopment, conflict and natural disasters. The country has seen an overall increase in the number of people in need of humanitarian assistance from 5.4 million people in 2015 to 9.3 million in 2020. Nearly 2 million people remain internally displaced, following decades of conflict. The majority are living in camps and settlements where conditions remain dire, and the root causes that led to their displacement remain unaddressed. Further, the country hosts more than a million refugees, providing safety and services, with host communities sharing their meagre resources. Some 6.2 million people are in need of emergency food assistance, and more than 2.7 million children suffer from acute malnutrition. Disease outbreaks, malnutrition, food insecurity, and climatic shocks, continue to affect the lives of Sudanese people. With fewer resources, people adopt negative coping mechanisms, exposing them to more protection risks—particularly gender-based violence and increasing school dropout and child labor.


Against this backdrop, the United Nations proposes a joint initiative between multiple UN agencies and partners, called Salaam Sudan, to ensure the vulnerable people have a platform to voice their concerns and receive critical information and support in times of need. Salaam Sudan will be a toll-free hotline center to enhance efficient and effective coordination of UN and partner agencies, funds, and programmes, and NGOs operating in Sudan. Under the leadership of the Government of Sudan (GoS), Salaam Sudan will collect and circulate information on the urgent and emerging priorities of affected populations, enhancing access to assistance, and linking callers to established protection referrals mechanisms. It will be an integrated call centre, based within the Humanitarian Aid Commission of the Ministry of Labour and Social Affairs (MoLSA), and serve as a single point of contact to provide information about assistance available throughout the country, and to register feedback and complaints about the support provided.

Under the direct supervision of the Call Centre Supervisor, and the general over...

Bachelor Degree in Communication, Marketing, Business Administration or other re...

Treats all individuals with respect; responds sensitively to differences and enc...

Contract type: ICA Contract level: Local ICA Support 5 Contract duration...

Please note that the closing date is midnight Copenhagen time Applications ...

Sudan The UNOPS Sudan office is based in Khartoum and works closely with the Go...

UNOPS is an operational arm of the United Nations, supporting the successful imp...
This vacancy is closed.
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