ICT Senior Associate

Jerusalem Office – UNOPS Project Management and Infrastructure Centre of Excellence

Since the opening of the Jerusalem Office in 2006, UNOPS has significantly strengthened its operations in Palestine. Our expert knowledge, skills and management systems contribute to the sustainable development of public infrastructure in Gaza and the West Bank, including Area C and East Jerusalem.

In recognition of its ability to affect and lead positive change, the Jerusalem Office  has been named the UNOPS Project Management and Infrastructure Centre of Excellence.

The Jerusalem Office is the first UN office to receive the Level 4 P3M3 Maturity Model certification in project management by APMG. This certification demonstrates the well-structured, standardized and defined project management processes and methodologies applied to projects, generating the best results desired by our partners.

This achievement is part of a broader agenda to increase the Office’s impact on development projects, by improving our services and adding value to the outcomes of our partners’ works. The office has benchmarked its capabilities against international industry level standards and through this has achieved several prestigious certifications, including ISO 9001 (Quality Management), ISO 18001 (Occupational Health and Safety), ISO 14001 (Environment Management) and Level 4 P3M3.

UNOPS is implementing the Project Management Unit (PMU) which emerged from the Materials Monitoring Unit (MMU) project in Gaza established in 2014, providing facilitation and monitoring of ‘dual-use’ materials on behalf of the governments of Palestine and Israel operationalizing the Gaza Reconstruction Mechanism (GRM) relevant to the implementation of a series of infrastructure and other projects to response to urgent humanitarian and development needs in Gaza.

1. ICT client services, management and administration

2. Network administration

3. Team Management 

4. Knowledge building and knowledge sharing 

1. ICT client services, management and administration

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

• Information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.

• Provision of fast, friendly, and effective user support 

• Participation in the development of ICT standards and strategies.

• Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.

• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 

• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.

• Supervision of information and communication services of the Business Unit and managed projects

• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.

• Active networking with clients, addressing and improving common areas of concern.

• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

• Liaison with UNOPS Headquarters, and other relevant units, to determine hardware and software requirements.

• UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

• Ensure efficient network administration, focusing on achievement of the following results:

• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.

• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.

• A stable and responsive network environment based on daily monitoring of the network connection.

• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets

• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

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  3. Team Management
  

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

• Provides oversight, ensuring compliance by team members with existing policies and best practices.

• Training  and guidance to users in efficient and secure use of ICT systems and services

• Advice to management, clients and colleagues on subject matter expertise

• Synthesis and dissemination of best practices to internal collaborators and networks

Completion of Secondary education is required.

Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable and may substitute some years of experience. 

A minimum of 7 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment 

Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions). Experience in management of Active Directory, Windows servers, and network infrastructure.

Experience in GRAMMS is an advantage

Full working knowledge of English and Arabic is required 

Knowledge of another official UNOPS language is an asset.

Contract type: Local Support

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.