ICT Senior Assistant

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness, and sustainability of peacebuilding, humanitarian, and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement, and infrastructure services to a wide range of governments, donors, and United Nations organizations.

New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

Sustainable Development Cluster (SDC) supports diverse partners with peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners headquartered in New York.  The SDC has a footprint of approximately 125 countries.

Under the overall supervision of the Supervisor of Digital solutions Support Unit,  the ICT Senior Assistant is responsible for the following duties:

Summary of Key Functions:

1. Desktop Administration and Configuration

2. Server Operations and Administration:

3. Service Installation and Support 

4. Procurement and Logistics

5. Service Coordination

6. Physical Requirements

1.Desktop Administration and Configuration

• Ensure that  the UN software distributions are being delivered correctly.

• Support on VM ware and Desktop VDI Services.

• Keep software distribution, scripting, testing and support services updated.

• Support in excecuting beta testing, production and post-production rollout.

• Support the Help Desk in  1st & 2nd level desktop troubleshooting.

2.Server Operations and Administration:

• Provide the routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.

• Perform monitoring of server systems.

• Provide 1st level support in the troubleshooting of server systems as directed and, If the problem persists, escalates to higher level in accordance with procedures.

• Monitor 24x7 operations of the assigned systems.

• Respond to requests from user offices and support the deployment/configuration  of systems so as to conform to infrastructure standards.

• Collect various statistics on the performance and reliability of server systems for pertinent reports.

3.Service Installation and Support:

• Collect and logs problem calls or service requests in the automated tracking system with minimum delay.

• Attempt to resolve as many problems calls or service requests on initial contact according to guidelines.

• Schedule service requests and performs equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.

• Provide support  in diagnosis and resolving hardware, software, or connectivity problems with minimum delay.

• Provide step-by-step guidance to end-users on the use of standard systems.•Escalate problems to the ICT Senior Assistant in accordance with established procedure;

• Keep abreast of developments in technology both in the UN and in the industry in general.

4.Procurement and Logistics

• Receive, unpack, and inspect all incoming assets and enters assets and asset transactions into the automated inventory management system in accordance with established procedure.•Obey and enforce all security procedures.•Manage purchases under $1000.

• Manage the storage equipment in accordance with work orders and/or equipment condition.

• Monitor inventory levels and alert supervisor when low thresholds are reached.

• Keep abreast of developments in technology in the UN and in the industry in general.

5.Service Coordination

• Coopearte with other areas of ITSD to facilitate completion of service requests.

• Support in the quality assurance procedures to ensure client satisfaction.

• Keep abreast of latest ITSD standards and technology.

6.Physical Requirements

• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.

• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.

• May be required to visit user’s premises to resolve problems on their servers or desktop PCs.

• May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Contract type: Staff
Contract level: G5
Contract duration: One year initially, renewable subject to satisfactory performance and funding availability'

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.