The incumbent will support the continuous development and
operationalization of the Online Partnership Plan Tool and thus contribute to
improving the work of the Partnership relating to NDC planning, coordination,
and implementation. The incumbent will work under the supervision of the Senior Country Engagement Specialist in
charge of the Online Partnership Plan Tool and will be responsible for
content management, development, testing, training, and user support. Summary
of functions:
1. Development and Testing
● Support the further
development of the Online Partnership Plan Tool, including
collecting feedback on user needs, ideating, and coordinating scoping
discussions on new functionalities.
● Conduct testing of the tool
and provide detailed feedback for web developers.
● Lead the interaction with
the web developer’s technical team, tracking open tasks and budget and ensuring
tasks are completed to the level of quality desired by the SU and on time.
● Consolidate user feedback and prioritize requests for development.
2. Content Management
● Prepare and upload
Partnership Plans to the online system in close coordination with the Country
Engagement Team, facilitators and focal points.
● Do quality checks for the
information in Partnership Plans for the fields related to internal
standardized categorizations (e.g., system settings).
● Updating and adapting Country Engagement
templates that are affected the Online Partnership Plan Tool and new
functionalities of the system.
● Provide guidance for different stakeholders on how to
best use the tool and structure NDC Implementation Plans for the system, taking
into account country-specific contexts.
● Implement
the Online Partnership Plan outreach strategy, including drafting and
publishing blog posts, newsletter updates, presentations, the in-country
facilitator newsletter, among other informative communication pieces.
● Review and edit web
stories, headlines and captions, liaising with relevant teams to ensure
accuracy and consistency.
● Update and inform
Communications Team and other relevant staff on news stories, articles and
publications that may be of interest to senior management.
● Support the substantive revision of content aimed at social media and
media outreach, in coordination with the author(s), and communications focal
points within relevant NDC-P teams.
3. Continuous User Support
● Develop and update existing
training materials for different user groups as needed and as
new functionalities are implemented.
● Give trainings on a
continuous and regular basis for the different stakeholder groups/user types.
● Provide technical support
for users in the form of the helpdesk, open sessions or ad-hoc requests.
Maintain and update system FAQs and video tutorials.
4. Other Support
● Support internal processes
that use information from the Online Partnership Plan Tool such as the M&E
Framework, the Knowledge & Learning team or the communication strategy of
the tool.
● Provide other support to the work not part of the projects above as
requested and necessary.