Atlassian Solution Coordinator

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby helping people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

The Atlassian Solution Coordinator will be part of the Common and Platforms Team and will be responsible for migration, maintenance and stakeholder management when it comes to the Atlassian Suite . The Common & Platforms team support multi-stakeholder interest across UNOPS, providing flexible and configurable platforms that support multiple business goals.

Reporting to the Product Manager in Commons and Platforms team, the Atlassian Solution Coordinator shall work with ITG teams and other business units in UNOPS to support the development of their skills and capacity in using SaaS solutions, including Atlassian Cloud. 

Summary of functions:

1. Atlassian Cloud Business Support 

2. Atlassian Cloud Platform Management 

3. Business Solutions 

4. Training, knowledge management and capacity development activities

• Masters Degree, preferably in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.

• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a Master's Degree.

• Secondary education in combination with additional six years of experience may be accepted in lieu of a Master's Degree.

• At least 2 years of experience in configuring SaaS to deliver business software solutions is required.

• Experience in migrating from Atlassian Server products to Atlassian Cloud products is required.

• Deep familiarity in the Atlassian SaaS stack, including JIRA software, JIRA service management, JIRA work management, Confluence, Bitbucket, Bamboo and Access is required.

• Experience in creating JIRA and Service Desk workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes is required

• Experience in recommending process efficiency/optimization in collaborative settings would be an advantage

• Work experience in international organizations is an asset.

• The candidate must be comfortable with speaking, presenting, and answering questions at meetings and workshops.

• The candidate must be able to effectively troubleshoot issues in a tight timeline.

• The candidate must be able to work independently and in an interactive group environment. 

LANGUAGES

• Fluency in English required.
• Working knowledge of another UN language(s) will be considered an asset.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.