HR Communications and Planning Specialist

People and Culture Group

The People and Culture Group (PCG) enables UNOPS deliver on its strategic intent by empowering people, driving organizational excellence and managing change across the organization.

Key role:

We are currently searching for a HR Communications and Planning Specialist with the knowledge, skills and experience to leverage best practices in internal communications to drive our employee engagement and organizational culture agenda.

Under the delegated authority of the PCG Director, the role will interface and collaborate regularly with a broad range of individual and group stakeholders across the organization - including personnel, supervisors, HR community, Communications Group (CG), and leaders at functional, geographic and global levels - to identify, organize, curate and disseminate news, updates and stories which inform and engage our people while strengthening their connection to the values, culture and work of UNOPS.

The role will be responsible for promoting awareness and understanding of the many HR and people-focused initiatives and programmes designed to inspire, motivate, develop and retain UNOPS personnel.

S/he will develop and execute strategic HR communications plans that inform and inspire employees, bringing UNOPS purpose; culture; employer branding; and gender, diversity and inclusion (GDI) initiatives to life through HR narratives and organization-wide campaigns.

• Work with the PCG Director to develop the HR Communications strategy and take the lead in operationalizing the strategy based on a deep understanding and broad application of the following key elements - PCG’s value to UNOPS (‘’HR value proposition’’); UNOPS expectations of PCG’s role (‘’HR value drivers’’); and costs of implementing the strategy across defined communication channels and target workforce segments (‘’HR cost drivers’’).
• Increase the cut-through, impact, and salience of HR communications by segmenting the UNOPS workforce according to the intersection of their demographic attributes, HR and internal communication needs, and other relevant criteria agreed with the PCG Director.
• Ensure all PCG communications are crafted, planned, and rolled out in alignment with the overall people and strategic priorities of UNOPS.
• Build, organize, maintain, and communicate the annual calendar of HR communication and employee engagement activities, initiatives, events, and programs.
• Collaborate with the Communications Group (CG) to ensure PCG communication plans are integrated into the broader internal communications calendar at UNOPS.
• Establish effective working relationships, and work independently, with relevant stakeholders within PCG and across the organization to proactively identify HR communication and employee engagement opportunities while prioritizing solutions through consultative, data-driven approaches.

2. Content Creation and Curation

• Leverage new and existing digital channels, platforms, and tools to tailor and deliver messages to target audiences, at team, geographic, and functional levels.
• Work with colleagues in CG and PCG to develop and deliver communications that spotlight positive workplace experiences, enhance people’s access to HR services, and provide tangible connections to UNOPS vision and culture.
• Develop and implement mechanisms for sourcing news across PCG teams on HR policies, programs, and initiatives to be disseminated to the UNOPS workforce through the most effective communication channels.
• Craft inclusive content and messaging about HR and people-focused programs to inform, engage and motivate the workforce to action at UNOPS. 
• Ensure all HR communications are rendered in the various official languages of UNOPS.
• Publish videos and images on existing internal communication channels/ platforms.
• Assist intranet page owners within PCG to ensure that the contents of their intranet sites are up-to-date and aligned with governance standards.
• Assist subject matter experts (SMEs) within PCG to refine, edit and shape their content in order to ensure that their communications resonate with the workforce in any published format - text, image, audio, audio-visual, etc.

3. Employee Engagement

• Coordinate and support planning and execution of all HR communication and employee engagement initiatives, town halls and events.
• Participate in the analysis, reporting, and action planning of insights and results from employee engagement and pulse surveys conducted at UNOPS.
• Write about and/ or visualize routine and non-routine/ complex PCG initiatives and plans in simple, creative, and compelling formats/ styles that are accessible and actionable for the entire UNOPS workforce.
• Support PCG leaders and colleagues to develop and deliver key messages informing the workforce about HR and people programs and initiatives at UNOPS.
• Roll out initiatives that foster an enabling environment for employees to continuously role-model the organization’s core values.

4. HR Communications Metrics

• Develop, define, and monitor robust measures for assessing the quantitative and qualitative impact of HR communications as implemented/ executed.
• Measure the effectiveness of HR messages and channels on an ongoing basis and make recommendations to review and amend established processes as appropriate.

5. Knowledge Building and Sharing

• Continuously research, disseminate, and apply fit-for-purpose standards and methodologies in internal communications and employee engagement at UNOPS.
• Plan and coordinate platforms and networks for HR practitioners at UNOPS to collaborate and share knowledge on an ongoing basis in order to enhance the design and delivery of People and Culture offerings, solutions, and services.

• An Advanced university degree (Master's Degree or equivalent) preferably in HR, Marketing, Media Studies, Mass Communications, Digital Communication, Journalism, or related field, is required.

• A combination of Bachelor’s Degree with additional two (2) years of relevant work experience may be accepted in lieu of the education requirements outlined above.

• Minimum of five (5) years experience in internal/ employee communications, ideally within the HR/ People function of an international organization made up of a globally distributed workforce is required.

• Demonstrable experience with transformation, change management and culture initiatives will be an added advantage.

• Fluency in English is required.

• Knowledge of French and/or Spanish is a distinct asset

Contract type:  International Individual Contractor Agreement (IICA)
Contract level: IICA 2 / ICS 10
Contract duration: Ongoing ICA - Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
• This position is based in Copenhagen, Denmark which is a family duty station

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.