Business Analyst

1. Process Analysis and Improvement:

• Conduct in-depth analysis of existing business processes across different functions, including procurement, HR, finance, project management, and partnerships.

• Identify inefficiencies, bottlenecks, and areas for optimization within the processes.

• Propose and support the implementation of process improvements to enhance operational efficiency and effectiveness.

• Collaborate closely with the Business Process Re-design Advisor and Business Process and Change Manager to design and execute process improvement initiatives.

• Assist in the coordination and monitoring of transformation projects.

• Provide regular updates on progress and challenges related to process improvement efforts.

2. Data Collection and Analysis:

• Collect, clean, and preprocess large volumes of data to ensure data quality and integrity.

• Analyze and interpret complex datasets, uncovering patterns, trends, anomalies, and opportunities for improvement.

• Derive meaningful insights to assist in decision-making processes by identifying correlations and relationships in the data

• Present analysis findings in a clear and concise manner to support decision-making.

3. Drafting Business Requirements for Digital Systems:

• Collaborate with stakeholders to understand their functional requirements for digital systems.

• Translate business needs into detailed and well-defined business requirements documents.

• Liaise with IT teams and vendors to ensure business requirements are accurately communicated and aligned with technical specifications.

3. Change Management and Stakeholder Engagement:

• Support change management initiatives to ensure successful adoption of process improvements across the organization.

• Engage and collaborate with stakeholders at various levels to obtain feedback on proposed changes.

• Assist in developing communication materials to promote understanding and acceptance of transformation initiatives, and training materials to drive adoption of digital transformation initiatives.

• Advocate for new processes and systems adoption by offices and support implementation. 

• Liaise with the change management and communication team to ensure that the appropriate messaging (content, format and frequency) is sent out to the right audiences to support smooth roll out of projects and change initiatives. E.g., Newsletters, online articles, broadcasts, webinars, among others

4. Documentation and Reporting:

• Prepare comprehensive documentation of process analysis, improvement recommendations, and outcomes.

• Maintain accurate records of project activities, decisions, and progress.

• Contribute to the preparation of progress reports and presentations for program stakeholders.

• Track, monitor and report on the implementation of digital transformation initiatives to ensure that they progress according to plan, and escalate any risks and issues in a timely manner.

• Undertake benefits realization analysis for implemented initiatives to assess the impact on the change in relation to the intended outcomes or KPIs. 

• Maintain a set of best practice for all processes where the Digital Transformation Program is involved. 

5. Knowledge Management:

• Stay updated with the latest advancements in the field of data analysis and process improvement, and recommend innovative approaches to drive data-driven decision-making.

• Document methodologies, approaches and data sources.

• Identify and record lessons learned

• Participate in knowledge-sharing sessions to disseminate best practices and lessons learned

• A masters's degree in business administration, management, engineering, or a related field. 
• Lean Six Sigma Green Belt certification or Business Process Management (BPM) Professional certification or Business Process Reengineering (BPR) certification is highly desirable.

• A minimum of 2 years of relevant experience in management consulting, or related fields (in process analysis, improvement, or business transformation projects) is required.
• Familiarity with project management methodologies (e.g., Agile, PRINCE2, PMP) is desirable.
• Knowledge of business process modeling techniques, process mapping tools, and process improvement methodologies is required.
• Familiarity with digital technologies and their application in process optimization and automation is desirable.
• Experience working in a multicultural and international environment is required.

• Full working knowledge of English is essential.
• Knowledge of another official UNOPS language (French, Spanish) is an asset.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.