ICT Associate, Multiple positions

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

United Nations Global Service Center (UNGSC) under the Department of Operational Support (DOS) is responsible to provide critical Logistics, Geospatial, Information &Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

UNGSC is comprised of three core Service areas:

• Supply Chain Service (SCS)
• Service for Geospatial, Information and Telecommunications Technologies (SGITT)
• Central Service (CS)

The Infrastructure and Operations Section (IOS) is a key operational enabler of the enterprise centralization and consolidation strategy under the ICT Strategy. It provides all the centrally required equipment, hardware, software, communications and supporting infrastructure and services, to allow clients around the world to connect and use secure UN information and communications systems.

The ICT Associate will carry out his/her tasks at UNGSC/SGITT/IOS in Valencia, Spain.

The ICT Associate initiates and promotes technology solutions and innovations, integrating Internet of Things (IOT), in support of making UN peace operations more safe, more effective, and more efficient; and creates synergies that emphasize on enhanced operational performance, impact and capacities through the introduction of modern technology for the user base.

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Associate - IoT/OT Developer/Integrator Technician helps in initiating and promoting technology innovations in IoT/OT, smart buildings, industrial processes, Data Center maintenance, and is responsible for following duties.

Summary of Key Functions:

1. IoT/OT (Internet of Things / Operational Technology) Support
2. Data Center Support

IoT/OT (Internet of Things / Operational Technology) Support:

• Assist in  designing, implementing and managing the integration of IoT/OT smart devices into OT processes, ensuring seamless communication between devices, PLCs and microcontrollers, and control systems.
• Support in the development, configuration and integration of programmable logic controllers (PLCs) and microcontrollers to control and monitor various industrial equipment and processes, streamlining automation and optimizing production workflows.
• Utilize data from IoT/OT devices and other relevant sources to perform data analysis, develop dashboards, derive valuable insights, and identify opportunities for process improvement, predictive maintenance, and energy efficiency.
• Assist in the development and support of IoT/OT systems and components for data acquisition, processing, visualization, and data analysis to monitor, control, and visualize real-time data from various industrial assets.
• Help in the development of solutions for the automation of OT processes, smart sensors and equipment.
• Conduct ICS/OT site assessments to identify critical systems and perform or provide recommendation for integration and development.
• Provide remote support and troubleshooting for IoT/OT systems, PLCs, and smart devices to address technical issues promptly and minimize downtime.
• Continuously optimize and fine-tune IoT/OT systems, PLC configurations, and data analytics processes to improve system performance and operational efficiency.
• Work closely with cross-functional teams, including engineers, technicians, data analysts, to ensure successful integration and functionality of IoT/OT systems within the existing infrastructure.
• Maintain comprehensive documentation of system designs, configurations, and integration processes for reference and knowledge-sharing purposes.
• Assist in the design and implementation of third party interfaces to other systems/DB to integrate information from other systems/interfaces to provide reporting (integration with SAP, SQL) to check costings from Web Services etc.
• Maintain servers and review their health by patching, checking logs and Application Logs.
• Work on the preventive maintenance of the infrastructure equipment systems;
• Support in the development of technical specifications for equipment procurement, Bill of Material and assist in procurement process, and coordinate the technical evaluation of offers and proposals received.
• Work on the training materials, SOPs, user guidelines and provide trainings to strengthen and develop the capacity.
• Stay abreast of the latest trends and developments in IoT/OT technologies, PLCs, and data analytics to propose and implement innovative solutions.

• Identify potential issues or failures and assist Data Center team in regular monitoring, testing, and analysis, and take proactive measures to address them.
• Support the execution of  corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
• Assist in the installation, configuration, and deployment of data center equipment and IoT/OT systems.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
• Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.
• Perform routine maintenance, repairs, and inspections and support HVAC Systems Management, Power distribution, UPS (Uninterruptible Power Supply) Management, Solar Plant Support, Access Control Systems, Fire Suppression Systems, and OT systems.
• Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance to data center systems and equipment, HVAC, UPS, solar plants, access control, and fire suppression systems. Conduct thorough troubleshooting and implement necessary corrective actions.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
• Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators) 
• Work to Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.