Training, Knowledge, and Change Management Specialist

Job categories Project Management

Vacancy code VA/2024/B5131/28470

Level ICS-10

Department/office ECR, AUMCO, Albania

Duty station Tirana, Albania

Contract type International ICA

Contract level IICA-2

Duration Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

Application period 08-Jul-2024 to 29-Jul-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy has been cancelled.

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Background Information - Job-specific

Austria Multi-Country Office (AUMCO)

The Austria Multi-Country Office (AUMCO) is part of the UNOPS Europe and Central Asia Region (ECR). Specifically, AUMCO aims to enable achievement of Agenda 2030 and the Paris Agreement through global programmes and tailored interventions in the Balkans, South Caucasus, and Central Asia, focused on:

Infrastructure
Procurement
Project Management (full service, back on track)
HR and Transactional Services
Grants Management
Technical and Advisory Services
Project Information

UNOPS in Albania

Established in 2020 to support, develop and manage a growing portfolio of projects, the UNOPS office supports the government of Albania in implementing the Build Back Better approach in addressing the challenges caused by the COVID-19 pandemic and the 2019 earthquake. In close collaboration with partners, UNOPS in Albania supports efforts to boost social and economic development of local communities throughout the country. UNOPS also supports partners' efforts to improve access to, and provision of, healthcare - helping transform medical care and diagnostic services in Albania.

From rescuing, repairing and renovating important cultural heritage sites, to procuring and delivering state-of-the-art medical equipment, UNOPS is supporting partners’ work to improve the lives of communities across Albania.

Project Background and Role of the incumbent

The Project “Support to the Rule of Law through digital transformation: Advancing Case Management and Business Intelligence capabilities in Albania ” is designed to contribute to the enhancement of the Rule of Law system by increasing efficiency and effectiveness of the judiciary institutions in Albania and bringing the system for promotion and protection of human rights in line with the best EU practices. The project is funded by the EU and is expected to start in 2024. It is led by an international Project Manager. The Training, Knowledge, and Change Management Specialist (TKC Specialist ) will be supervised by the Project Manager and work in the core team of the project with a national Programme Support Associate and three local ICT specialists.

We are looking for a team member with a solid background and proven track record in change management and learning/training, preferably with experience working with public institutions. As the change management lead, the Specialist will align stakeholders with project objectives, manage resistance, and maintain clear communication channels. This role involves designing and implementing strategies for organizational change, managing quality assurance control mechanisms, and ensuring all parties including the public are well-informed about project progress and benefits. The Specialist will merge technical and non-technical aspects, ensuring comprehensive stakeholder engagement and alignment including establishment of feedback mechanisms. The Specialist will also make sure that diversity and gender considerations are addressed throughout the project's lifecycle. For the training and learning component of the role, responsibilities include identifying training needs across judiciary stakeholders, developing and implementing a training strategy on the use of the new ICT capabilities. Additionally, this role will oversee knowledge management, ensuring that valuable insights and information are systematically captured, shared, and utilized.

Functional Responsibilities

Change Management: 1. Change Strategy: Develop and implement change manage...

Change Management:

1. Change Strategy:

Develop and implement change management plans to support organizational initiatives and projects.
Identify potential risks and resistance to change, and develop mitigation strategies.

2. Communication and Engagement:

Communicate change initiatives clearly and effectively to all stakeholders.
Engage with employees to foster acceptance and support for change initiatives.
Establishing solid working relationship with the project board and other key stakeholders
Managing project communications and ensure stakeholders are aware of project activities, progress, exceptions
Advising the PM and Project Board on issues that may impact the achievement of the outcomes

3. Monitoring and Evaluation:

Support the PM in the preparation and managing of the Monitoring and Evaluation Plan
Track and report on the progress and impact of change management activities.
Adjust strategies as necessary based on feedback and outcomes.

Training Management:

1. Training Needs Analysis:

Conduct assessments to identify training
Develop and implement comprehensive training plans to address identified gaps.

2. Curriculum Development:

Design, develop, and update training materials, ensuring relevance and effectiveness.
Collaborate with subject matter experts to create specialized training modules.
Managing and reviewing product quality and ensure products are accepted

3. Training Delivery:

Coordinate and deliver training sessions, workshops, and seminars.
Evaluate the effectiveness of training programs through feedback and performance metrics.

Knowledge Management:

1. Strategy Implementation:

Develop and implement a knowledge management strategy to capture, store, and disseminate knowledge.
Promote a culture of continuous learning and knowledge sharing within the organization.

2. Knowledge Platforms:

Maintain and enhance knowledge management systems, including databases, intranet, and other digital platforms.
Ensure the accessibility and usability of knowledge resources.

3. Content Management:

Produce and manage knowledge products such as case studies, best practices, and lessons learned.
Facilitate knowledge exchange at various levels of the organization.

Education/Experience/Language requirements

Education Advanced university degree (Master’s or equivalent) prefe...

Contract type, level and duration

Contract type: ICA Contract level: LICA 10 / IICA2. The con...

Competencies

Develops and implements sustainable business strategies, thinks long term and ex...

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

Please note that UNOPS does not accept unsolicited resumes. Applic...

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

This vacancy has been cancelled.

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APPLICATION TIPS

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TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.