Training, Knowledge, and Change Management Specialist

Job categories Project Management
Vacancy code VA/2024/B5131/28470
Level ICS-10
Department/office ECR, AUMCO, Albania
Duty station Tirana, Albania
Contract type International ICA
Contract level IICA-2
Duration Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.
Application period 08-Jul-2024 to 29-Jul-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

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Austria Multi-Country Office (AUMCO)

The Austria Multi-Country Office (AUMCO) is part of the UNOPS Europe and Central Asia Region (ECR). Specifically, AUMCO aims to enable achievement of Agenda 2030 and the Paris Agreement through global programmes and tailored interventions in the Balkans, South Caucasus, and Central Asia, focused on:
  • Infrastructure
  • Procurement 
  • Project Management (full service, back on track)
  • HR and Transactional Services
  • Grants Management 
  • Technical and Advisory Services
  • Project Information

UNOPS in Albania 

Established in 2020 to support, develop and manage a growing portfolio of projects, the UNOPS office supports the government of Albania in implementing the Build Back Better approach in addressing the challenges caused by the COVID-19 pandemic and the 2019 earthquake.  In close collaboration with partners, UNOPS in Albania supports efforts to boost social and economic development of local communities throughout the country. UNOPS also supports partners' efforts to improve access to, and provision of, healthcare - helping transform medical care and diagnostic services in Albania.

From rescuing, repairing and renovating important cultural heritage sites, to procuring and delivering state-of-the-art medical equipment, UNOPS is supporting partners’ work to improve the lives of communities across Albania.

Project Background and Role of the incumbent

The Project “Support to the Rule of Law through digital transformation: Advancing  Case Management and Business Intelligence capabilities in Albania ” is designed to contribute to the enhancement of the Rule of Law system by increasing efficiency and effectiveness of the judiciary institutions in Albania and bringing  the system for promotion and protection of human rights in line with the best EU practices. The project is funded by the EU and is expected to start in 2024.  It is led by an international Project Manager. The Training, Knowledge, and Change Management Specialist (TKC Specialist ) will be supervised by the Project Manager and work in the core team of the project  with a national Programme Support Associate and three local ICT specialists. 

We are looking for a team member with a solid background and proven track record in change management and learning/training, preferably with experience working with public institutions. As the change management lead, the Specialist will align stakeholders with project objectives, manage resistance, and maintain clear communication channels. This role involves designing and implementing strategies for organizational change, managing quality assurance control mechanisms, and ensuring all parties including the public are well-informed about project progress and benefits. The Specialist will merge technical and non-technical aspects, ensuring comprehensive stakeholder engagement and alignment including establishment of feedback mechanisms. The Specialist will also make sure that diversity and gender considerations are addressed throughout the project's lifecycle. For the training and learning component of the role, responsibilities include identifying training needs across judiciary stakeholders, developing and implementing a training strategy on the use of the new ICT capabilities.  Additionally, this role will oversee knowledge management, ensuring that valuable insights and information are systematically captured, shared, and utilized. 

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UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

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