ICT Assistant

Jerusalem Office – UNOPS Project Management and Infrastructure Centre of Excellence

Since the opening of the Jerusalem Office in 2006, UNOPS has significantly strengthened its operations in Palestine. Our expert knowledge, skills and management systems contribute to the sustainable development of public infrastructure in Gaza and the West Bank, including Area C and East Jerusalem.

• Assist in managing ICT resources, including hardware, software, inventory, skills, team, outsourced providers. 
• Assist in ICT projects / Business System solutions development. 
• Assist with general operations management. 

• Assist in setting up and configuring the end user requirement.
• Assist in the installation and maintenance of the IT and communications devices for wired and wireless networks.
• Assist in the daily and routine IT support : Installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
• Technical support to end users on all help desk requests, including escalating cases to the ICT Manager.
• Troubleshoot Internet connection problems including following up with the ISPs in Jerusalem and Ramallah.
• Troubleshoot all internal networks at the office including LAN, Wi-Fi, Security systems networks.
• Troubleshoot technical problems with security systems including VoIP phones system, CCTV cameras system and network, Access Control system and network, public address, Time Attendance system.
• Monitor and maintain UPS systems and Power Generator of the building, including monthly checkup, spare parts, and fuel requirements.
• Daily check of Antimalware portal for any problems.
• Deployment of any required patches or licenses on the users’ systems 
• Assist in developing business system solutions (databases, forms, surveys etc.) in close collaboration with ICT manager and business owners. 
• Assist in procurement of ICT requirements, including follow up with suppliers
• Conduct new staff onboarding and offboarding including inventory updates.
• Maintain ICT inventory, with the support of Finance.
• Stay updated with new features, capabilities and best practices of office deployed solutions.
• Perform additional tasks assigned by the line manager.

•  Secondary school is required, holder of Bachelor degree in Computer Science / Information Technology is desirable and can substitute some years of experience

• A proven ability to work in a high pace environment.
• Excellent writing and communication skills.
• Ability to work with minimal supervision / take ownership. 
• Ability to manage requests and demands from multiple teams 
• Remains calm, in control and good humor even under pressure.
• Consistently approaches work with energy and a positive, constructive attitude.
• Excellent team player
• Demonstrated high level competence with using standard office software packages (MS Word, Excel, PowerPoint, etc.)

• Excellent command of written and spoken Arabic & English is required. 
• Working knowledge of Hebrew is an advantage.

Contract type: Retainer Need based | Individual Contractor Agreement.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.