Implementation of ICT and operational strategies
ICT administration
Network administration
Telecommunication
Support to knowledge building and knowledge sharing
Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:
Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.
Supports ICT administration, focusing on achievement of the following results:
Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
Performance of maintenance and minor repairs on hardware equipment
Provides support to network administration, focusing on achievement of the following results:
Management, maintenance and monitoring of the continuous operation of critical components of the system servers – i.e. file, application, print and video conferencing equipment.
Operation and maintenance of the office Local Area Network (LAN) and Wide Area Network (WAN) systems.
Installation of hardware, network connections and cables.
Troubleshooting of hardware/software problems
Ensures efficient and functioning telecommunications system, focusing on achievement of the following results:
Proactive maintenance on telecom system to avoid disruption of service;
Performance of minor repairs on hardware equipment, as required;
Receipt, testing and installation of telecommunications hardware
Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:
Support on hardware familiarization and maintenance, software applications, file management/maintenance and LAN/WAN systems.
Assistance to users for LAN and Desktop access.
Support on standard software applications – i.e. MS Office, email, etc