SAP Systems Development and Maintenance Associate (SAP SDMA)

Enterprise Platforms of EAC - BKK

Core enterprise application solutions in EAC-BKK have been built upon Siebel CRM public sector, Oracle-based identity management systems, Java Enterprise Edition, and SAP.

The Siebel CRM platform has been architected in such a way that it allows to build custom applications on top of the single platform and integrate smoothly with external systems.

Based on Oracle identity management system, the EIDMS handles single-sign on for all enterprise applications, reducing the overhead and duplicity of user data.

For this project,SAP Systems Development and Maintenance Associate (SAP SDMA) will be assigned to the Electronic Rations Management System (eRMS) project.

The eRMS is to establish a single, global, standardized information management system for the procure-to-pay process for food in peacekeeping missions. This includes the ordering, receiving, and invoice verification functions. The goal is to enforce in a consistent manner the rules that govern the procurement of food and the contract provisions for each mission, improve the auditability of the process, and reduce the potential for wastage and misappropriations.

eRMS consists of several components:

• A set of enhancements to iNeed (Siebel CRM), which acts as a gateway to the system, providing the authentication and authorization.
• A Java web application that runs on Tomcat that provides the bulk of the user interface.
• SAP ECC instance that provides the business logic and storage. It is accessed via SAP GUI, a desktop application, and via REST services that communicate with the tomcat web application.

The SAP Systems Development and Maintenance Associate (SAP SDMA) will be located in EAC-BKK GRM where the incumbent is expected to report to the office located in ESCAP Bangkok. The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS, who will be administering the service contract at the request of OICT EAC-BKK. 

As a part of projects mandated by GA, the team requires a SAP material management (MM) deployment and support consultant for Electronic Rations Management System project (ERMS). The consultant shall provide expertise in SAP MM process management, module configuration, and high level client support for mission business users.

In addition, the consultant is expected to carry out the following responsibilities:

-       Manage incidents, problems, and other requests for satisfactory resolution within the standard KPI

-       Improve quality assurance activities and management while keeping the tight deadlines

-       Communicate with the business community with high level of client orientation and presentation skills

-       Perform other duties as required

Deliverables and Timeline

The eRMS has been deployed to several peacekeeping missions. A new deployment is scheduled every few to several months until the system is fully deployed to all missions.  The development schedule is planned based on competing and changing priorities and circumstances such as safety in missions’ environment. The SAP consultant is expected to be adaptable and deliver under pressure conforming to the deadlines set by the project.

The operational support is continuous. It is based on incoming incidents and recurring problems while the response time and protocols to interact with business community are governed by the standard operating procedures.

• Professionalism: Experience in designing, configuring, and coding, of software programmes and applications, developing enhancements and new features to existing systems. Ability to design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements). Ability to assists in designing and delivering training courses in support of business objectives in information and communications technology (ICT) to all levels of end users and ICT professionals including desktop applications and organization-specific software. Capable of providing support for gathering and assessing business information needs and preparing system requirements. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Teamwork: Demonstrated interpersonal skills; ability to work collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; Places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Knowledge Management and Learning: Shares knowledge and experience and contributes to practice areas; Promotes learning environment in the office; actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills. 

Education:      

A Bachelor's degree in information technology, information management, business administration, economics, or related field is required. A Master's degree in the related field is desirable.

• At least four years of progressively responsible experience in deployment and support of SAP material management (MM) is required. With a relevant master’s degree, at least two years of relevant experience is required.
• Experience in Procure-to-Pay process implementation is required. 
• Additional experience in SAP modules is an advantage.  

Language:      

Fluency in written and oral English is required. Knowledge of another United Nations official language is an advantage.

Other:             

Knowledge of UN field operations, rations management, and/or Siebel CRM platform are highly desirable.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background Information - Office of Information and Communications Technology (OICT) / Enterprise Application Centre-Bangkok (EAC-BKK)

EAC-BKK Global Resources Management (GRM)

In 2014 EAC-BKK was established to serve as Asia-Pacific hub to build enterprise applications for the United Nations Secretariat. Formerly known as Resources Management Service (RMS) under Department of Management in the United Nations Secretariat in New York, EAC-BKK commenced strategic initiative to shift resources from New York to Bangkok to take advantage of human capital and build partnership with IT entities in Asia-Pacific region under ESCAP.

The staffs being located both in New York and Bangkok, EAC-BKK is in charge of several enterprise applications such as a customer relationship management (CRM) system called iNeed, Electronic Fuel Management System 2 (eFMS-2), Electronic Contingency-Owned Equipment (eCOE), and Enterprise Identity Management System (EIDMS).

The mission of Global Resources Management is to provide shared resources for the projects by taking a full advantage of Bangkok’s local and international human capitals and communities.

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

 ECR strategy is to:

• Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
• Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
• Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services