With the aim of strengthening the quality of communications
and reporting services provided by the project as well as the internal capacity
of the Iraq IIC, the Information Management Officer will perform the following
duties with transparency and integrity, and in adherence to the humanitarian
standards for information management as provided by the Active Learning Network
for Accountability and Performance (ALNAP), the Inter-Agency Standing Committee
(IASC) and the Sphere Handbook.
The Information Management Officer will:
·
Work in partnership with the Information Management and
Reporting Officer in regular duties and responsibilities, including, but not
limited to: data cleaning and preparation, oversight and maintenance of
internal data collection and management systems, production of ad-hoc and
regular reports, as well as representation and/or presentation of IIC materials
at relevant meetings.
·
Develop strong relationships with reporting partners to
ensure management and feedback of information gathered by the IIC is captured
and documented. This requires a thorough review and understanding of the
current communication procedures and an alignment of all activities with the
objectives of the IIC in closing the feedback loop to affected populations.
·
Document the impact of the Iraq IIC as an accountability
mechanism in the response by developing a technical analysis plan in alignment
with existing reporting indicators and new/thematic indicators as needs arise,
which will include, but are not limited to: changes in partners’ programming,
availability of services/feedback mechanisms to the affected population, as
well as the timeliness of referrals on responsive/corrective action as a result
of information shared by the Iraq IIC.
·
Meet multiple reporting deadlines for a variety of clients
and through a range of mediums where required.
·
Strengthen the Iraq IIC’s ability to promote and enhance
Accountability to Affected Populations through the provision of timely,
accurate, and relevant information sharing, and in particular through the
documentation of impact as mentioned below.
·
Act as Officer-in-Charge in the absence of the Project
Manager, and will undertake necessary function as requested.
The Information Management Officer will conduct the following
tasks:
·
Assist the Information Management and Reporting Officer in
the regular revision and implementation of internal and external information
structures, policies and standard operating procedures to facilitate, support,
and promote data and information sharing within the humanitarian and wider
community.
·
Establish and maintain effective relationships with
stakeholders. Support and act where required as the accountability focal point
between partners and the IIC and ensure information flows in accordance with established
information management and reporting standards and procedures.
·
Represent the Iraq IIC at meetings upon request, including
but not limited to cluster-level meetings. Design and deliver cluster-specific,
and other tailored presentations as required
·
Conduct daily and weekly analysis of call log, tracking
cases referred to partners and their level of feedback as it comes in. Document
this feedback from partners in a systematic way to facilitate analysis and reporting
of impact and support the overall accountability of humanitarian actors to the
affected population.
·
Draft and edit promotional and/or communication materials
and strategy to raise the profile of the call centre among affected populations
and humanitarian actors (nationally and globally), including communicating
updates to Headquarters in Copenhagen.
·
Document and perform regular analysis of the Iraq IIC’s impact
on the response, including operational developments, achievements, constraints,
concerns, and requests for support.
Other duties as required:
·
Daily activities include but are not limited to:
o
Reviewing the call log for urgent cases and sharing them
through the standardised referral pathways for follow-up,
o
Actively engage with partners to gather feedback on
previously referred cases,
o
Document cases and feedback for regular impact analysis,
o
Analyse data and identify trends for ad-hoc reporting,
o
Update standard operator procedures/guidelines in handling
calls as required by the team Supervisor and Project Manager,
o
Communicate with partners to update the IIC’s directory for
humanitarian services.
·
Knowledge management functions:
o
Facilitate
cross-project learning and best practice transfer through documentation and
dissemination/sharing of lessons learned, case studies, articles and fact sheets,
o
Establish
and cultivate strong knowledge networks and communities of practice for
effective knowledge sharing through actively interact with the PM and project
team,
o
Develop
and partner with diverse stakeholders for knowledge sharing,
o
Keep
informed about best practices in knowledge management and ensure these
practices are adopted by UNOPS project team,
o
Provide
research and data collection on knowledge management upon request.
The interview process will include a technical examination
and a phone interview.
Impact of results
The outcomes of the role impacts UNOPS Iraq IIC project.
The work of the Information Management Officer contributes to achievement of
UNOPS mission and vision:
- To expand the capacity of the United
Nations system and its partners to implement peace building, humanitarian
and development operations that matter for people in need.
- To satisfy UNOPS partners with management
services that meet world-class standards of quality, speed and
cost-effectiveness.
In particular, the results of the Information Management
Officer contribute to the following strategic goals:
- Enhanced accountability and transparency,
through the delivery of services that meet or exceed expectations
- Enhanced UNOPS operational capacity
through improved process efficiency and effectiveness of UNOPS practices
Monitoring and Progress Controls
·
Assessment of task completion
·
Successfully meeting deadlines
Duration and Timeline: initial six-month
contract, is subject to
performance and funds availability
Qualified
candidates are requested to submit:
·
CV indicating necessary
qualifications and all relevant experience
·
Cover letter
demonstrating relevant experience
·
Two (2) examples of
previous work relating to IM/data collection, analysis and/or visualization
A written technical
examination and a verbal interview will be offered to shortlisted candidates