Purpose of assignment
Under the direct
supervision of the National ICT/IM Office...
Purpose of assignment
Under the direct
supervision of the National ICT/IM Officer, who reports to the Chief of
Operations, and technical guidance of the ICT colleagues in HQ, the ICT/IM
Associate is responsible for providing efficient and effective ICT/IM
management and support to the UNMAS Programme in South Sudan. In the discharge
of her/his duties, the ICT/IM Associate liaises with UNOPS/UNMAS Programme
support colleagues in order to ensure best support.
Functions / Key Results Expected
- ICT/IM client services, management and administration
- IT and Communication Support
- Team Management
- Knowledge Building and Knowledge Sharing
1. ICT/IM client
services, management and administration
Ensures efficient and effective ICT/IM client services, management and
administration, focusing on achievement of the following results:
- Implementation of ICT and operational strategies compliant
with UNOPS rules, regulations, policies and framework.
- Provision of fast, friendly, and effective user
support.
- Advice on information technology and systems planning
exercises undertaken in the Business Unit, and representing the Business
Unit in those undertaken throughout UNOPS.
- Participation in the development of ICT standards and
strategies for the Programme.
- Maintenance of inventory of all computer, audio/video
communication equipment, and software in the Programme, ensuring
compliance with asset management policies.
- Interaction with HQ and ICT personnel from other UN
agencies in the area to share and exchange information and expertise on
applications and tools.
- Effective functioning (installation, operation and
maintenance) of all UNOPS hardware equipment and acquisition of hardware
supplies, approved software and application of updates and patches in a
timely manner.
- Supervision of information and communication services
of the Business Unit and managed projects.
- Effective advice on all project implementation
activities involving ICT; the hardware and software procurement process;
and establishment and maintenance of a roster of potential suppliers.
- Active networking with clients, addressing and
improving common areas of concern.
- Provision of consulting services, ICT audit inspections
and/or facilitation of selection/deployment of software to projects,
seeking technical advice and support from HQ ICT personnel, as required.
2. IT and Communication Support
Ensures efficient network administration, focusing on achievement of the
following results:
- Maintenance of network and internet connectivity to
ensure stable operation, availability of bandwidth, and reliable
connection to the internet and field HQ based systems.
- Valid hardware maintenance agreements, to ensure timely
resolution of hardware failures.
- A stable and responsive network environment based on
daily monitoring of the network connection.
- Ensure confidentiality, integrity and availability of
UNOPS ICT systems and UNOPS information assets.
- Monitor and maintain proper backups of UNOPS data. Maintenance
of measures in place for business continuity and disaster recovery
processes and procedures Maintenance of video conference and telephony
operations.
- Leverage Geographic Information Systems (GIS) for map
production and geographic data management while promoting data standards
and harmonized management of geographic data/information.
3. Team Management
- Facilitate the engagement and provision of high quality
results and services of the team supervised through effective work
planning, performance management, coaching, and promotion of learning and
development.
- Provide oversight, ensuring compliance by team members
with existing policies and best practices.
4. Knowledge building
and Knowledge sharing
- Provide sound contributions to knowledge networks and
communities of practice by synthesizing lessons learnt and dissemination
of best practices in human resources.
- Collect feedback, ideas, and internal knowledge about
processes and best practices and utilize productively.
- Participates, organizes and delivers training for the
operations/ projects staff in ICT services.
Impact of Results
The effective and
successful achievement of key results by the ICT/IM Associate directly affects
the overall efficiency and effectiveness of the relevant business unit/project,
in ICT management, impacting the timely and effective implementation of the
respective services and deliverables. This ensures client satisfaction
and promotes the image and credibility of UNOPS as an effective service
provider in project services and management. This enhances UNOPS’ competitive
position as a partner of choice in sustainable development and project services
in the country/region served.
*
CANDIDATES WITH NO UN OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY!
* ONLY NATIONALS OF SOUTH SUDAN ARE ELIGIBLE TO APPLY!