Under the direct supervision of the National HR Officer and the overall directio...
Under the direct supervision of the National HR Officer and the overall direction of the Support Services Officer as well as the technical guidance of International HR Officer, the HR Senior Assistant is responsible for providing technical and administrative support to the timely processing, recording, completion, monitoring, and maintaining of transactions and processes covering an array of Human Resources Management service lines in accordance with UNOPS’ HR rules, regulations and policies for optimal employee and talent management. S/he may serve as the first contact for internal and external clients in resolving questions on routine and standard processes and procedures and provision of guidance and information related to HR initiatives and services to a wide range of UNOPS clients.
Functions / Key Results Expected:
- Support to policy development and implementation
- Advisory Services
- Talent Acquisition and Administration
- Knowledge Building and Knowledge Sharing
1. Support to policy development and
implementation
- Contribute to HR policy development and corporate HR
initiatives by assisting to collect data on trends, risks and
opportunities and sharing local HR best practices.
- Assist with projects in support of HR initiatives for
attainment of programme objectives in line with the corporate HR
strategy.
2. Advisory Services
- Provide advice and guidance to personnel on
administrative procedures, processes and practices for delivery of HR
services.
- Act as liaison between programme and internal and external counterparts and provides proactive customer service to expedite completion of
projects, and provide information.
- As an interlocutor of HR, ensure that new hires' first
impressions are positive and that they have all in-processing
information completed.
- Advise hiring management and guide personnel on routine
elements of UNOPS recruitment and performance management processes, and
learning and development initiatives, resources, and plans.
3. Talent Acquisition and Administration
- Support the completion of recruitment processes
including, outreach, offers and rejections, and updating recruitment on-line
information system in line with UNOPS policy.
- Undertakes reference checking, elements of longlisting,
and organization of testing and interviews; fee calculation, minutes of
general-service recruitments.
- Inform and advise UNOPS personnel, contractors,
partners and programme personnel on routine aspects and elements of their
conditions of service and entitlements according to their contract
modality, expediting actions to facilitate their efficient, timely, and
client-focused onboarding.
- Research precedents and present recommendations to
supervisor, taking into account institutionalized exceptions. Undertake
research on a range of HR related issues and assist in the preparation of
notes/reports.
- Maintain monitoring systems, advising the supervisor on
the status of pending requests and approaching deadlines.
- Answer questions and follow-up with personnel and
management to ensure completion of absences requests, performance
management cycle, and other HR processes etc. in electronic information
systems.
- Liaise with relevant PSC/UNOPS sections to exchange
information and follow up on pending issues.
- Support administration of travel requests, payroll verification & payments.
- Monitor status of HR actions to facilitate timely
action by supervisor and line management, including on transactions
initiated, expiring appointments/contracts, and pending separation
actions.
- Manage record maintenance; including personnel file
systems as well as provision of related statistical summaries and tracking
movements of UNOPS personnel within the relevant business unit/s.
- Perform other duties as assigned.
4. Knowledge building and knowledge sharing
- Provide
support to the organization, facilitation and/or delivery of training and
learning initiatives for personnel on HR-related topics.
- Provides
sound contributions to knowledge networks and communities of practice by
synthesizing of lessons learnt and dissemination of best practices in
human resources.
- Collect
feedback, ideas, and internal knowledge about processes and best practices
and utilize productively.
Impact of Results
The effective and successful achievement of results by the HR Senior Assistant
directly impacts the compliant execution of HR processes in the respective unit
and the efficient and effective performance within it. These promote the
credibility of the organization as an effective service provider in project services and management.