ICT Officer (Parental Leave Cover)

UNOPS Somalia Country Office (SOCO) exciting career opportunity as we are committed to achieving a truly diverse workforce.

UNOPS SOCO is recruiting this position: ICT Officer (Parental Leave Cover)

Qualified women candidates are encouraged to apply.

UNOPS Overview

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.  With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it.  By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

UNOPS in Somalia 

UNOPS has been operating in Somalia since 1995, providing implementation and advisory support for various development initiatives in the areas of infrastructure, project management, procurement and financial services. Based in Mogadishu, the Somalia Country Office is currently implementing 19 projects across Somalia worth over $170m. From delivering high quality infrastructure for public services to facilitating the reform of the security sector and supporting crisis recovery, UNOPS is an established partner of government and donors alike in Somalia's path towards reconstruction and state-building.

Job Specific Information

Based in the support services structure, reporting directly to the Head of Support Services and collaborating closely with Somalia Team, the ICT Officer (Parental Leave Cover) is responsible for the information technology related services and functions to support UNOPS Somalia in managing its operations. The ICT Officer promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations. The ICT Officer may supervise personnel of the ICT Unit. He/she works in close collaboration with teams in the Country Office or Hub Office and UNOPS HQ staff ensuring successful performance in ICT management. S/he is the primary ICT focal point within the Somalia Country Office (SOCO).

Summary of Functions:

1. ICT Management

2. Applications

3. Network Administration

4. Telecommunications

5. Knowledge building and knowledge sharing

1. Provides effective ICT management, focusing on achievement of the following results:

• Assessment and evaluation of information technology capacity and requirements of the offce in terms of updating hardware and software to acceptable global levels. Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.

• Contribution to the planning of global IT strategies and policies by representing the offce and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available.

• Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control.

• Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation.

• Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition.

• Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise

2. Identifies, introduces and maintains software applications, focusing on achievement of the following results: 

• Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction.

• Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.

3. Provides efficient network administration, focusing on achievement of the following results:

• Up to date with changes in the technology and availability in the area.

• Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.

4. Provides efficient telecommunications service, focusing on achievement of the following results:

• Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.

• Proactive maintenance of telecommunications equipment to avoid interruption of service.

5. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

• Organization of training for the operations/IT/projects staff on HR-related topics.

• Advice to management, clients and colleagues on subject matter expertise

• Sound contributions to knowledge networks and communities of practice.

• Synthesis of lessons learnt and best practices in human resources

Impact of Results:

The key results have an impact on the overall efficiency of the Somalia Office in ICT management, technical stability and reliability of the installed systems and success in implementation of ICT strategies and policies. Appropriate delivery of services ensures client satisfaction and enhances credibility of UNOPS as an effective and efficient organization in the ICT sector.

• A First Level University Degree (Bachelor's Degree) in Computer Science, Information Technology, Information Science, Information Management or related discipline is required.
• A Master’s Degree in relevant discipline is an asset

Certification

• Relevant professional certification Such as Cisco CCNA or Microsoft certification is desirable.

B. Work Experience

• A minimum of two (2) years working experience in ICT management is required.
• ICT Troubleshooting Skills and web based systems are essential. 
• Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage.
• Knowledge of the UNOPS/UN system and familiarity with UNOPS procedures is an asset

 C. Language Requirements 

• For this position, fluency in English Language (i.e. writing, reading and speaking) is required.
• Knowledge of another official UN language is an asset.

Contract type: Local Individual Contract Agreement (LICA)

Contract level: LICA 8

Contract duration: 4 Months (Short-Term Assignment Maternity Leave Cover)

For more details about the ICA contractual modality, please follow this link:

https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx 

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us: UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity: With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization: UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Africa Region Based in Copenhagen, Denmark, the Africa Region supports UNOPS country offices in the region, providing financial oversight of projects, procuring goods and services and managing human resources.

AFR helps ensure that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between projects across the entire region.

Somalia Country Office:

UNOPS Somalia Country Office (SOCO) has had a solid and continuous in-country expert presence successfully implementing programs since the mid-1990s, where it is currently undertaking various projects and initiatives in close collaboration with the Federal Government of Somalia (FGS), Federal Member States (FMS) and partners from the global donor community. UNOPS’ projects in Somalia focus on several key sectors that include infrastructure development, institutional capacity building, project management, advisory services, and procurement services. These projects cut across multiple sectors, including education, healthcare, national security, law enforcement, immigration services, justice, transport, and public works among others. UNOPS work in Somalia is geared towards driving growth and development in the country, a process that requires developing a close relationship with the FGS and the other development partners.