Support Services Officer

Kenya Multi-Country Office (KEMCO)

Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfolio of engagements in multiple countries in East and South Africa. This includes primarily transactional projects in partnership with the Nairobi based UN Agencies, UN-Habitat and UNEP, and multiple ‘operational’ projects in Kenya, Uganda, Tanzania and several island states.

Summary of Key Functions:

• Coordinating support services

• Offer support to HoSS in the planning and coordination of projects with regards to support services

• Financial resource management

• Human resource management functions

• Procurement management functions

• Information and communication management

• Administration, including asset management and logistics

• Give regular updates on the status of OH and operations on the resolution of issues and risks relating to support services.

• Assist the HoSS in providing operational direction to Support Services Managers in the Hub’s countries of operations, oriented to quality, effective and cost efficient delivery of operations of the projects.

• Support the HoSS in coordinating the development of annual work plans of support services units based on project needs. 

• Ensure consistent implementation of the relevant work flows (RACI) and SOPs across the OH.

• Prepare the financial plan (ME and LMDC) and manage the budget process/cycle to ensure timely revisions and reallocation of funds.

• Assist in ensuring that the LMDC (Locally Managed Direct Cost) budget covering support services in the offices of the OH is properly managed and costs recovered.

• Supporting compliance with corporate human resources policies and strategies including Optimal staffing of the offices and projects.

• Providing support in oversight of recruitment processes in accordance with UNOPS rules and regulations, appropriate use of   different contractual modalities, contracts management, performing the function of HR Manager in OneUNOPS

• Support in fostering a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed.

• Assist in review of various data resources to verify procurement units  provision of efficient procurement and logistical services and supervision of the procurement team focusing on achievement of the following results.

• Providing support to the HoSS in compliance with corporate rules and regulations in the field and elaboration of the procurement strategies, including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement;

• Assist the HoSS in elaborating contract strategy including, tendering processes and evaluation, managing the contract and contractor, and legal implications.

• Assist the HoSS in ensuring forward-looking information and communication management and supervision of ICT team focusing on achievement of the following results:

• Use of OneUNOPS functionality for improved business results and improved client services;

• Providing support in maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for business continuity.

• Ensuring efficient transport and technical services, focusing on achievement of the following results:

• Development and implementation of a vehicle management and maintenance system in accordance with UNOPS vehicle management policy and procedures;

• Implementation of a repair and maintenance system for all communications equipment, vehicles etc.;

• Building management and maintenance activities.

• Reporting on various exercise and coordination of support services.

• Bachelor's degree preferably in Business Administration, Human Resource Management, Supply Chain Management, Public Administration or other related field is required

• Master’s Degree or equivalent in Business Administration, Human Resource Management, Supply Chain Management, Public Administration or other related field is an asset. 

• Minimum of 2 years experience  of relevant experience in managing projects and/or support services including one or more of the following: human resources, procurement, contract management, general services, finance, asset management or information technology management is required.

• Experience with UNOPS in support functions is highly desired

• Fluency in written and oral English is required.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.