ICT Senior Officer

Job categories IT

Vacancy code VA/2024/B5011/27401

Level ICS-9

Department/office GPO, NYPO, UN Technology Support Services

Duty station Valencia, Spain

Contract type Fixed Term

Contract level NOB

Duration 1 year with possibility of extension based on performance and funds availability

Application period 26-Jan-2024 to 19-Feb-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Job-specific

FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

Background Information – Project Specific:

Our UN partner has requested the assistance of UNOPS in providing various ICT services. UNOPS has entered into a service-oriented agreement with the UN ICT partner to deliver support in various ICT domains. The objective of this function is to support our partner in executing the activities outlined in this TOR.

The ICT Senior Officer will carry out his/her tasks at Valencia, Spain.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of UNOPS Senior Programme Manager or designated pe...

Under the overall supervision of UNOPS Senior Programme Manager or designated person, the incumbent works under the guidance of the Information Systems Officer, with delegated authority, the incumbent will be responsible to perform following tasks:

Summary of Key Functions:

Application Servers and Infrastructure Management

Proactive and Reactive Administration

Availability and Performance Monitoring

1. Application Servers and Infrastructure Management

Administer Linux, Windows, and containerized hosting environments
Configure and maintain various Websites and applications, including Apache, IIS, PHP, Python, Scripting, Nodejs,.NET, Drupal, and Custom PHP applications
Maintain and support MySQL/MariaDB, MS SQL Server, and MongoDB
Configure and support DevOps pipelines and other system automations
Maintain and support enterprise Gitlab, SFTP, Jira, Confluence, Crowd, and Bamboo
Configure and integrate automated testing tools
Ensure systems and services are up-to-date and promptly patched
Standard Operating Procedures drafting, review and enhancement
System design and implementation, including virtual network segmentation, routing, access control lists, security groups, load balancing, network and web application firewalls, and caching

2. Proactive and Reactive Administration

Daily system health-check
Scheduled applications backups and capacity planning
Applications services inventory management, including users inventory and resource utilization inventory e.g. I/O, storage, etc.
Web applications and services security auditing, recovery & business continuity planning, including routine failover tests
Incident management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc. as well as security incident response
Problem management, including performance analysis, contention analysis, etc.
Request management, including creation of new users, new applications, application updates, password management, backups & restores, web site support and issues resolution, end-users requests, developers’ requests, system administrators’ requests, etc.
Disaster recovery management, including web services system failovers
Change management, Release and deployment management and configuration management for Enterprise applications

3. Availability and Performance Monitoring

System logs and Web logs collection and analysis
Performance monitoring and reviews against established baselines
Performance report data generation and interpretation
Identification of potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues
Root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams.
Evaluation of web hosting requests, including performance impact analysis & security analysis, therefore confirm appropriateness of hosting in the central farm vs. isolation on a dedicated server.
Troubleshooting web application performance issues

Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results

The ICT Senior Officer manages and engages in all operational aspects of content management, web applications and web services systems, ensuring those systems meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology.

Competencies

Treats all individuals with respect; responds sensitively to differences and enc...

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY *CANDIDATES WITH NO UNITED N...

FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY

Education:

Advanced university degree (Master’s degree or equivalent) preferably in Information Technology, Computer Science, Engineering, Electronics or in a field related to the post description.

A first level university degree (Bachelor’s degree) in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

Required Experience:

A minimum of 2 years of experience in software and system architecture design, maintenance, and support in an Enterprise Environment
A minimum of 2 years of experience managing and troubleshooting Apache, PHP based web applications in a Linux environment
A minimum of 1 year of experience managing and troubleshooting .NET web applications in Windows environment
A minimum of 2 years of experience in the administration of highly-available, mission-critical systems with established High Availability (HA) and Disaster Recovery (DR) services.

Desired Experience:

Extensive experience in MySQL, HTML, Javascript, CSS is highly desirable
Experience in performance monitoring, performance tuning, and managing web services
Experience managing MySQL, MS SQL Server, and/or MongoDB in an Enterprise Environment
Knowledge and experience in IP networking, routing, VPN, load balancing, firewalls, DNS, and connectivity troubleshooting
Knowledge and experience in Bash scripting, PowerShell scripting, Nodejs, and/or Python
Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, Ansible, or other tools.
Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, and Git.
Familiarity with Storage Area Network systems and NFS storage systems
Knowledge of virtualization technologies, such as KVM and VMware
Experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
Knowledge of various cloud (AWS and Azure) technologies, such as EKS/AKS, CDN, and WAF is a plus.
Strong troubleshooting and analytical skills
Knowledge of Information Technology Infrastructure Library (ITIL)
Knowledge of project management methodologies such as PRINCE2

Language Requirements:

Fluency in English is required. Knowledge of a second UN language is desirable.

Contract type, level and duration

Contract type: Fixed-term Staff Contract level: NOB Contract durati...

Additional Information

Please note that UNOPS does not accept unsolicited resumes. Applic...

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.

This position is stationed in Valencia, Spain, which is a family duty station.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

This vacancy is closed.

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APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.