Tour Coordinator , Multiple positions

UNOPS ETMCO is recruiting for this position: Tour Coordinator  based in Addis Ababa, Ethiopia for the United Nations Economic Commission for Africa (UNECA).


Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply.   These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

Within delegated authority, the Tour Coordinator  will be responsible for the following duties:  

• Schedules and assigns tours and special duties to tour guides, ensuring a smooth flow of the guided-tour operation throughout the day. 

• Performs daily coordinating functions.

• Provides daily briefings to tour guides in collaboration with other internal and external stakeholders.

• Coordinates and assigns special tours to tour guides as required, including VIP, UN Kids, and Special Request tours, as well as those taking place outside working hours. 

• Ensures that practices and rules are followed, and that standards of professionalism and cooperation are always maintained.

• Distributes headphones to visitors when needed and collects them as tours end and stores the items.

• Provides operational guidelines and addresses any working and interpersonal issues among tour guides and escalates matters when necessary. 

• Guides Tour guides, as they are often the first and last point of contact that visitors have with, to play a vital role in shaping the visitors’ experience and building a positive brand image and values.

• Encourages tour guides to collect valuable market research data from visitors. This information can be used to improve the visitors’ centre products and services, and to develop new marketing campaigns and sales strategies. 

• Provides general information on the guided tour operation and answers related questions – normally in person or by email or by phone – serving as a point of contact for a wide range of actors, such as VIPs, diplomats, group leaders and general visitors. Deals with complaints from such actors tactfully to effectively address their grievances and minimize repercussions, involving the Marketing Officer as required.

• Makes weekly schedules for all the tour guides, ensuring a fair distribution of their workload, and making further changes to the daily schedule as required.

• Provide the Marketing Officer with feedback on the visitors’ comments about their tour experience. 

Work implies frequent interaction with the following:

Sales and Marketing Officer, Chief of Units/Sections, Tour Guides, Cashiers, Security Officers, Facilities Management staff, Group Tour Leaders, Communications focal points, UN staff, Delegates, VIPs and General Visitors, Associate Events Coordinator, Meeting Services Assistants.

• High school diploma or equivalent is required. 
• Bachelor’s Degree in communications, journalism, public relations, business administration, marketing, social sciences, international relations, or a related field is an asset.
• Special training in data analysis and scheduling is desirable.

•  A minimum of six (6) years of progressive experience in providing briefings or in marketing and data analysis-related functions is required.  
• Experience working in diverse, multicultural environments is a strong asset.
  
  

• Fluency in written, reading and spoken English is required.
• Knowledge of another official United Nations language and the local language (Amharic) is  an asset.

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA/ICS -6
Contract duration: One year


For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx 

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.