ICT Associate (Business Intelligence)

* THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SOMALI CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SOMALIA ARE ELIGIBLE FOR CONSIDERATION*

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

UNOPS has signed an agreement with the United Nations to implement the project activities for the Technical Support for UNSOS Business Process Improvement and Innovation. 

The United Nations Support Office for Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing United Nations Security council resolution on Somalia.

The Performance Management Section (PMS) in the Supply Chain Management Service (SCMS) focuses on assisting internal clients and implementation partners to achieve high quality mandate results through an integrated approach that links results-based management and performance monitoring with a more effective and new ways of working by enabling data and insight driven decision making. The Performance Management Section (PMS) acts as the hub for all aspect of the missions Business Intelligence efforts including BI requirement development, data sourcing, modeling, visualization and reporting.

The ICT Associate (Business Intelligence) will provide support to African Transition Mission in Somalia (ATMIS), Federal Government of Somalia (FGS) and Somalia Security Forces (SSF) to enable capacity development in line with the new mandate by developing Business Intelligence (BI) products, delivering BI related training and strengthening Business Intelligence capacity.

The ICT Associate (Business Intelligence) will provide support to the implementation of BI strategy and roadmap for implementing UNSOS analytics and business intelligence capability to include elements such as the delivery of standard and ad hoc reports, dashboards, and trending based on an increased collection and cleansing method for mission support and mandate implementation data.

The ICT Associate (Business Intelligence)  will also support in developing, deploying, and managing mission support management's data collection and analytics-based reporting solutions to provide actionable intelligence to mission senior management team and to mission support unit and section chiefs.

The ICT Associate (Business Intelligence) is expected to extract, transform and load data (ETL) from different enterprise systems required to refresh Business Intelligence products as per the agreed schedule.

This is a position in UNOPS for supporting projects carried out for or in UNSOS. The incumbent of this position will be personnel of UNOPS under its full responsibility.

Under the overall supervision of UNOPS Senior Programme Manager, the ICT Associate (Business Intelligence) will work under the direct guidance of the Chief Business Intelligence Unit (BIU) in the Performance Management Section of UNSOS Supply Chain Pillar. The ICT Associate (Business Intelligence) will report UNOPS Business Analytics Specialist Lead and will perform the following tasks:

• Contribute to business and scope analysis, gathering of requirements and documentation, preliminary system analysis, data cleansing and enrichment, migration, and change management initiatives 
• Build procedures to extract, transform and load data (ETL) from different enterprise systems required to refresh Business Intelligence products as per the agreed schedule.
• Support data analysis such as:

  • Assist with the  development and testing of Business Intelligence reports in different areas.

  • Review UNSOS Business intelligence datasets for quality, completion and accuracy.

  • Monitor and review dashboards to identify and resolve issues in timely and accurate manner.

  • Review existing internal data collection and monitoring processes and help the unit in the development of process improvement to enhance overall data quality.

  • Support the unit in the establishment and improvement of standards and strategies for data management, lifecycle, and quality. 

• Participate in the organization, preparation and delivery of both certified and focused functional business intelligence training workshops to ATMIS, FGS and FSS.
• Other tasks and responsibilities relevant to the scope of work as assigned

Impact of Results 

The ICT Associate (Business Intelligence) will support the analytics and data strategy aspects of UNSOS performance management initiatives. The effective and successful achievement of key results by the ICT Associate (Business Intelligence) directly affect the overall efficiency of the office’s provision of services impacting the quality and accuracy of work completed. Timely and accountable delivery of services ensure client satisfaction and promotes the image and credibility of the team and office as an effective service provider in strategic services.

• Meetings with supervisor and feedback as necessary.

• Secondary school diploma (or high school equivalent) and six (6) years of relevant experience are required OR.

• A first-level university degree (undergraduate, Bachelors, or equivalent) preferably in Applied Mathematics, Electronics, Statistics, Computer Science, Information Systems /Technology, Engineering or related field with 2 years of relevant experience OR

• A technical diploma preferably in Applied Mathematics, Electronics, Statistics, Computer Science, Information Systems /Technology, Engineering or related field  with 4 years of relevant experience 

Required: 

• Relevant experience is defined as experience in the field of ICT, Electronics, Information Systems, or other related fields.
• A minimum of 2 years of experience building data reports or performing data analysis. 

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

• Working experience with SAP or any other Enterprise Resource Planning tool. 
• Working with data visualization and reporting tools (such as Microsoft Power BI or similar) and low code/code tools (such as Microsoft Power Apps)
• Experience in supply chain or related areas

• For the position advertised, fluency in English (write, read, speak) is required

1. Contract type: ICA 
2. Contract level: LICA 6
3. Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.

• This position will be based in Mogadishu, Somalia which is a non-family duty station.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.