IT Service Desk Assistant

Partner OICT
Job categories IT
Vacancy code VA/2017/B5004/12910
Department/office NYSC, SDC, Development and Special Initiatives Portfolio
Duty station Bangkok, Thailand
Contract type Local ICA Support
Contract level LICA-4
Duration 1 Year
Application period 15-Aug-2017 to 28-Aug-2017


Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.


This vacancy is closed.
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The Unite Service Desk in Bangkok provides around-the-clock support for all the applications supported by the Unite Service Desk. As a member of the Unite Service Desk in Bangkok, the incumbent will be required to work as per the assigned day or evening or night shift to provide assistance. In addition, the incumbent may be asked to work during weekends and public holidays, and to attend training sessions outside of normal shift hours. The incumbent will work at ESCAP premises in Bangkok or from home if requested by the management team.

Background Information – Office of Information and Communications Technology (OICT) / Unite Service Desk in Bangkok (USD-BKK)

The United Nations Information and Communications Technology (ICT) Strategy (A/69/517) is an ambitious road map to transform ICT across the UN Secretariat. Successful implementation will lead to enhanced overall effectiveness and improved efficiency. Help desks are a critical organizational resource, therefore, the Office of Information and Communications Technology (OICT) is leading the way in transforming them into a more efficient global shared-service model.

Since 2014, the global Unite Service Desk provides around-the-clock support for key UN applications such as Umoja, iNeed, Unite Connections, Unite Docs, Unite Identity, Inspira, UN Careers, Contingent-Owned Equipment System (eCOE), Electronic Fuel Management System (eFMS-2), Citrix, EarthMed, UN Examinations and Tests system, DSS Portal and DSS Training Portal. Unite Service Desk is handling more than 140,000 service requests per year.

Organized as a virtual service desk with teams in Bangkok, Nairobi, Geneva and New York, the Unite Service Desk provides a single point of contact (e.g., online forms, generic email address and hotline) to UN personnel and also to users who do not work for the UN.



Organizational Setting and Reporting Relationships: This position is located in ...

Treats all individuals with respect; responds sensitively to differences and enc...

Education:       High school diploma or equivale...

Contract type:  Local Individual Contractor Agreement Contract level: ...

Please note that the closing date is midnight Copenhagen time Applications ...

UNOPS mission is to help people build better lives and countries achieve sustain...

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOP...

Based in the New York, the UNOPS Development Group Cluster supports diverse part...
This vacancy is closed.
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