Technical Support and Training Coordinator

This incumbent of this position will work closely with the Grant Management system (GMS) unit team lead in handling daily tasks of Grant Management system for Country Based Pooled funds.

The responsibilities include:

• Provide online consultation and support to all the GMS users in field and HQ. Monitor the support mailbox to ensure all the mails are responded and resolved with minimum time delays.

• Using the knowledge of country-based pooled fund allocation process provide support to the field users in addressing the queries from GMS system.

• Analyze the work process and coordinate with the development team in our Agile Software Development (Scrum) process.

• Evaluate and capture enhancements with new requirements from field Humanitarian funding teams to existing GMS product.

• In coordination with the technical team, provide the preparation of information technology manuals and documentation.

• Develop functional designs, analyze and translate requirements into use cases for the development team. Also, closely involve in User acceptance testing to ensure the delivered new modules are properly tested and bug-free.

• Regularly conduct trainings for business users and GMS end users on existing and newly developed modules.

• Build wireframes to provide clear understanding to OCHA team on the new modules and UI for quick decision making.

• First level university degree (Bachelor’s degree or equivalent) preferably in computer science, commerce, information systems, finance and/or management science is required;
• Advanced university degree (Master’s Degree or equivalent) is desirable and may substitute for some of the required years of experience.

Work Experience

• Two (2) years of increasingly diverse or complex experience in System technical support and project management is required.

Language

• Fluency  in English (read, write and speak) is required
• Fluency in French (read, write and speak) is required
• Knowledge in Arabic is desirable 
  
  

Contract level: IICA-1 (ICSC-8)
Contract duration: 12 months, subject to organizational requirements, availability of funds and/or to satisfactory performance

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.