System Support Associate , Multiple positions

Job categories IT

Vacancy code VA/2018/B0009/16053

Department/office MP, ITG, IT Group

Duty station Copenhagen, Denmark

Contract type Local ICA Support

Contract level LICA-6

Duration Open-ended

Application period 13-Jul-2018 to 12-Aug-2018

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background information - ICT

The UNOPS ICT Unit is part of the Finance Group within UNOPS and is responsible for architecting, designing, delivering, and managing all UNOPS ICT infrastructure and business applications. The ICT function within UNOPS is currently undergoing a transformation from being a service provider to becoming a strategic business partner. This transformation requires addressing several foundational aspects of enterprise IT as well as embedding innovation and harnessing of cutting-edge technology to deliver solutions to UNOPS that truly address business needs as well as provide greater effectiveness, efficiency and differentiation to UNOPS products and services. ICT’s place within the UNOPS Finance Group also enables the transformation by ensuring that IT decisions are made with a strategic focus on costs, benefits, and risks.

We are looking for highly skilled and motivated individuals who will help us position UNOPS ICT as a truly transformative part of UNOPS.

Functional Responsibilities

Under the supervision of the System Support Team Lead and in close coordination ...

Under the supervision of the System Support Team Lead and in close coordination with the rest of the System Support team, the System Support Associate will provide helpdesk support to UNOPS users of systems and applications. In addition to support, the System Support Associate will perform end user training prior to the release of new functionalities as well as periodically.

End-user support
End-user training

1. Provide support to end-users of UNOPS systems and applications

Identify, analyse and resolve system issues, ensuring a responsive and service minded approach.
Provide solutions to inquiries about system functionalities and issues, by seeking technical advice and support from other members of the System Support team, colleagues, and subject matter experts and thus building own capacity and knowledge.
Ensure optimal quality services by maintaining ownership of all reported problems until the appropriate resolution is reached and communicated to the person reporting the problem.
Follow up on incoming queries, reassign tickets.
Maintain a log of requests serviced, solutions provided and outstanding issues.
Liaise with suppliers to obtain third level support.
Creation and modification of user accounts.
Accurately and extensively document and maintain the creation and modification of user profiles

2. Provide training to end-users of UNOPS systems and applications

Provide support to the identification of training needs, facilitate and/or conduct training sessions (workshops, webinars, webcasts, one-to-one, online)
Under the guidance of the Systems Support Team lead, produce and update training materials to ensure users are adequately trained on UNOPS systems

Education/Experience/Language requirements

Education High School Education required University degree in Computer ...

Competencies

Treats all individuals with respect; responds sensitively to differences and enc...

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

*** Please note - candidates who previously applied to VA/2017/B0009/14647 ...

Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications ...

Background Information - UNOPS

The United Nations Office for Project Services (UNOPS) is an operational arm of ...

This vacancy is closed.

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APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.